Job Expired
Customer Service Coordinator and Assistant to the Manager
Bethzatha Health Service
Business
Business Management
------
1 years
Position
2020-03-11
to
2020-03-21
Contract
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Job Description
Job Description
Duties and Responsibility:
Customer Service
1. Planning, Developing, Implementing and Evaluation of the Customer Service. Areas of responsibility includes OPD, Laboratory, Imaging, Pharmacy, ER, Inpatiant Services and Information desk.
2. Design, implement, monitor and evaluate patient flow at all service points of the hospital.
3. Monitor onsite patient flow and act accordingly
4. Device improvement package to patient flow and follow its implementation.
5. Assures customer satisfaction at all service points by working together with managers and supervisors
6. Set Service Standards (Waiting time, patient satisfaction, results…)
7. Manage relationship with different departments which includes nursing, laboratory, imaging, etc. in relation to customer service
8. Put in place standard operating procedures at all service points in relation to customer service
9. Create a mechanism to collect clients satisfaction data, compile, disseminate and take action accordingly.
10. Put in place a competitive work force on each service point and also actively participate in employee recruitment such as screening, interview, induction and coaching.
11. Assure appropriate attire & behavior respected at each service point.
12. Put in place appropriate number of attendants at each customer desk depending on patient flow, pick hours and other factors.
13. Act as a key personnel and resource person.
14. Handle patient and corporate complaints.
15. Report incidents, progress, failures to the managmnet.
16. Device innovative approaches for a better customer service
17. Manage inpatient reception with a special emphasis on matching and utilize different levels of the hospital rooms with clients.
18. Communicates a clear and consistent message regarding customer service with the team in order to produce desired result.
19. Assure the hospital meets expected standard, target customer need, focus on growing number of clients and achieve target.
20. Assure Delivery of services which meets and exceed expectation of clients and provide return on investment for the company.
21. Expected to formulate reporting system to monitor performance of the unit
22. Stays available and visible to respond client problem and suggest remedial solutions
23. Interact with clients to get first hand feedback.
24. Assure targeted physical and financial performance
Staff Management
1. Lead the team of customer service.
2. Ensures regular ongoing communications in place and performance review as per goal.
3. Works to continually improve customer satisfaction by integrating customer feedback and own judgement into action plan
4. Ensure employees understand expectation
5. Motivating the team to perform at their best.
6. Champion change
7. Identify talent and device growth plan
Training and Development
1. Conduct training need assessment
2. Organize and schedule training team inhouse.
3. Develop content and conduct training on relevant topics for all service points systematically
4. Participate in preparation of induction packages and follow-ups of its implementation
Social Media Management
1. Administrate the creation, content development, and publishing of relevant, original, high-quality content on the social Medias, such as Facebook. Twitter, websites, brochures, Tv commercials, promotional videos, and displays in the hospital
2. Create a regular publishing schedule and promote content through social advertising.
3. Manage, post, update and oversee all social media promotion
Serves as the hospital permanent Quality team member
1. Build quality improvement process in costomer service
2. Present a progress report
3. Conduct a customer satisfaction survey
4. Work with quality team as necessary
Business Development
1. Perform specific tasks as assigned by the managing director
Job Requirements
Additional Skills:
- Excellent communication skills.
- Excellent knowledge of Microsoft Office.
Job requirement:
- Minimum of 1 years’ experience in customer service.
- BA degree in Marketing, Business Management,economics or any other related fields.
- Experience in the service sector.
- Training on customer handling and any other relevant issue related with the post.
How to Apply
BGH invites qualified applicants to submit to bethzatha.hr @gmail.com a CV, along with a cover letter describing your qualifications related to the requirements for this position, salary expectations and reasons for applying. Applicants should include their graduate GPAs in their CVs.
Please pay attention to details and follow instructions, providing the information requested. Only complete applications will be considered.
Application Timeline: We will begin interviewing candidates on a rolling basis as early as the post date.
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