APPLICATION SUPPORT OFFICER is responsible for providing Autoline support to all members of the MOENCO Head Office and Branches’ business community with problems relating to their use of Autoline

• Support MOENCO Service Desk in Admin and problem resolution.

• Autoline High-level systems access monitoring inc. Firefighter administration.

• To provide initial support to users, demonstrating appropriate levels of understanding and professionalism

• To log every call fully, correctly, and accurately within the call Management software, questioning the user effectively for all relevant detail

• To assess and set the appropriate level of priority, allocating the call to the correct resolver group.

• In cases where the resolver group is a Third Party, use appropriate web call logging software, update the Inchcape Call Management software, and communicate progress to the user

• To monitor and escalate all calls logged according to agreed service levels.

• To fully understand the range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases, working with colleagues, and identifying areas of concern that could be addresses by training

Job Requirement

Required Qualification and Experience:

• BSc Degree in Computer Science, Information System,s or related discipline such as

• Management Information Systems, Electrical Engineering, Electronics Engineering, etc

• Minimum of Two years of experience in Application support environment

Place of work: Head Office

How to Apply

Anyone who can meet the above requirements can submit application to

the following link: CLICK HERE from May 29th to June 2nd 2023.

The Motor and Engineering Company of Ethiopia (Moenco) is an equal opportunity employer and is looking for passionate, capable and competent candidates to its team who sustain Company purpose.

MOENCO  HUMAN RESOURCE DEPARTMENT