Job Expired
IT Support Officer
Motor & Engineering Company of Ethiopia Limited S.C (MOENCO)
ICT
Computer Science and Information Technology
Addis Ababa
2 years
1 Position
2023-05-31
to
2023-06-02
Information science
Information Technology
Computer sciences
Full Time
Share
Job Description
Support MOENCO Service Desk in Admin and problem resolution.
Autoline High-level systems access monitoring inc. Firefighter administration.
To provide initial support to users, demonstrating appropriate levels of understanding and professionalism
To log every call fully, correctly, and accurately within the call Management software, questioning the user effectively for all relevant detail
To assess and set the appropriate level of priority, allocating the call to the correct resolver group.
In cases where the resolver group is a Third Party, use appropriate web call logging software, update the Inchcape Call Management software, and communicate progress to the user
To monitor and escalate all calls logged according to agreed service levels.
To fully understand the range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases, working with colleagues, and identifying areas of concern that could be addresses by training
Job Requirement
Required Qualification and Experience:
BSc Degree in Computer Science, Information System or related fields and at least 2 years relevant experience in IT client and server side helpdesk support, system administration, installation and configuration of server hardware and software. Microsoft Certified Systems Administrator (MCSA) is a plus.
Place of work: Head Office
How to Apply
Anyone who can meet the above requirements can submit application to
the following link: CLICK HERE from May 29th to June 2nd 2023
The Motor and Engineering Company of Ethiopia (Moenco) is an equal opportunity employer and is looking for passionate, capable and competent candidates to its team who sustain Company purpose.
MOENCO HUMAN RESOURCE DEPARTMENT
Fields Of Study
Information science
Information Technology
Computer sciences
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