Job Expired
Manager, Back Office IT
Safaricom Telecommunications Ethiopia PLC
ICT
Computer Science and Information Technology
Addis Ababa
5 years - 8 years
1 Position
2023-08-19
to
2023-08-15
Information Technology
Full Time
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Job Description
Safaricom Telecommunications Ethiopia Vacancy August 2023
Safaricom Telecommunications Ethiopia New Vacancy Announcement: Safaricom Ethiopia is looking for a qualified person who meets the criteria indicated below.
Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.
Job Responsibility:
Responsible for timely delivery of quality IT End User Device support across Safaricom, implementation of strategic and innovative desktop technologies as per business objectives while collaborating with business partners to rollout IT business solutions as required. Ensure service requests are fulfilled within defined OLA’s/SLA’s and enhance timely service delivery.
Job Requirement
· University Degree in an Information Technology related field.
· 5-8 years’ experience as a senior support analyst in a User Support environment.
· ITIL Certifications or Equivalent.
· Microsoft Certification: MCSE, MCSA, MCP
· CISCO Certification: CCNA
· Experience in Virtualized systems
· Experience in Microsoft SCCM and related software Deployment tools
· Ability to Project Desktop hardware and software requirements.
· IT Projects Management.
· Experience In Capex and Opex Management
· 4 year experience in Supplier/Vendor Management, IT Support Services sourcing and contract cost monitoring & Agreements Maintenance
· Good stakeholder management skills
· Excellent People Skills.
· People Management
· Customer Obsessed.
Place of Work: Addis Ababa
How To Apply:
Register using this LINK
Fields Of Study
Information Technology
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