company-logo

Duty Manager

Double Tree by Hilton

job-description-icon

Hospitality

Hotel Management

Addis Ababa

3 years

1 Position

2025-01-16

to

2025-02-17

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Tourism and Hotel Management

Full Time

Share

Job Description

Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times

  • Engage Guests in conversation and provide general assistance

  • Manage, record, and resolve promptly all Guest complaints

  • Meet and greet VIP Guests and major corporate clients upon arrival

  • Coordinate the services and special facilities provided to long-stay Guests

  • Understand all credit procedures and ensure they are applied

  • Stay current with all hotel products, services, policies and emergency procedures

  • Monitor Guest satisfaction reports and implement actions to improve results

  • Handle, record and follow through with management issues or emergencies that arise

  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Requirements

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector

  • Good knowledge of Health and Safety and security procedures

  • Calm, efficient and the ability to work well under pressure

  • Excellent leadership skills and exceptional communication skills

  • A passion for delivering exceptional levels of guest service

  • Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel

  • A degree or diploma in Hotel Management or equivalent

  • In-depth knowledge of the hotel, leisure or service sector

How to Apply

Interested and qualified applicants should apply through THIS LINK

Fields Of Study

Tourism and Hotel Management

Related Jobs

4 days left

Teklehaimanot General Hospital

Café, Restaurant and Patient Kitchen Supervisor

Restaurant Manager

time-icon

Full Time

1 yrs

1 Position

Addis Ababa

8 days left

Double Tree by Hilton

Night Manage

Manager

time-icon

Full Time

3 yrs

1 Position

Addis Ababa

8 days left

Double Tree by Hilton

Bell Attendant

Bell Boy

time-icon

Full Time

1 yrs

1 Position

Addis Ababa

8 days left

Double Tree by Hilton

Guest Service Supervisor

Guest Service Agent

time-icon

Full Time

1 yrs

1 Position

Addis Ababa

15 days left

Haile & Alem International PLC

F&B (controller )

Food & Beverage Controller

time-icon

Full Time

2 - 4 yrs

1 Position

Addis Ababa

22 days left

Jambo Impex PLC

Hotel Coordinator

Hotel Manager

time-icon

Full Time

5 yrs

1 Position

Addis Ababa