A Junior Customer Service Officer provides frontline support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. Their responsibilities include answering calls or emails, processing orders or requests, maintaining accurate records of customer interactions, and escalating issues to senior staff when necessary.

Residency close to Hayahulet

Salary: Net 7000 etb

Duties and Responsibilites:

• Handle all incoming and outgoing calls to and from customers

• Take customer orders through phone,and another medium accurately and  politely

• Giving detailed explanations of services and/or products of partners

• Relay detailed orders to merchants

• Follow up on readiness of orders and dispatch delivery personnel

• Provide positive and genuine assistance in case of delays, wrong orders or damages as per the companies guidelines

• Working with a sales team to create better methods to address customer Complaints

• Monitoring customer satisfaction levels

• Maintain a detailed log on company provided system of all calls

• Escalate all complaints and issues encountered to the operations Manager through the proper channel

Job Requirements:

• Education: Minimum of BA Degree with

• Experience: FRESH GRADUATE or 1 year of work experience in Customer service /Dispatcher

Required Skills:

• Ability to work with the team.

• Good interaction with the Delivery drivers

• Good communication and interpersonal skills

• Fluent in English and Amharic Written and verbal communication

How to Apply:

• Applicants can send your educational certificate by mentioning your residential address by the Telegram using THIS LINK

• Only Shortlisted Applicants will be contacted