Bachelor's Degree in Industrial Engineering, Business Administration, Marketing or in a related field of study with relevant work experience Duties and Responsibilities: - Audit customer service and complaint handling processes from intake to resolution - Call or survey 3-5 customers weekly after service completion to verify satisfaction and compare with internal reports. - Record discrepancies between internal rating and actual feedback. - Verify service quality and timeliness against KPIs and SLAs. - Conduct root cause analysis (RCA) on recurring issues and recommend corrective actions. - Prepare clear audit reports with actionable recommendations for management. - Develop and use standardized audit checklists for each area (delivery, assembly, complaints) - Use scorecards to evaluate compliance levels and present trends overtime. - Ensure compliance with internal SOPs and customer satisfaction standards.

Bachelor's Degree or Diploma in Marketing, Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Promote the company’s logistics platform to potential users and partners - Visit businesses and service providers to explain platform benefits - Register clients onto the platform and assist them during onboarding - Build and maintain strong relationships with clients - Collect feedback and report user needs and challenges - Meet daily and weekly registration targets - Submit regular reports to the sales supervisor Required Skills: - Excellent communication and interpersonal skills - Ability to work independently and handle rejection professionally - Strong negotiation and problem-solving abilities

Master's or Bachelor's Degree in Marketing, Business Administration or in a related field of study with relevant work experience, out of which 5 years in leadership positions Duties & Responsibilities: - Develop and implement comprehensive sales strategies that align with company objectives. - Plan and execute multi-channel marketing campaigns (digital, social media, email, events, etc.) - Conduct market research to identify market trends, customer perceptions, and competitive opportunities. - Manage brand consistency across all marketing materials and communication channels, coordinating with the organization's sales and product teams to promote the organization's brand consistently. - Train and empower the marketing team, set clear goals and performance metrics • Monitor, evaluate and report on campaign performance, ROI and KPIs Required Skills: - Proven success in developing and implementing various marketing strategies and campaigns

Bachelor's Degree in Banking & Finance, Accounting, Management, Economics, Business Administration or in a related field of study with relevant work experience, out of which 1 Year as Customer Services Manager or equivalent role.

Education Background in Business Administration or in a related field of study with relevant work experience

BA Degree in Management, Business Administration, Logistics and Supply Chain Management or in a related field or Completion of Secondary School with relevant work experience Duties and Responsibilities: - Ensure full compliance of all protocol and customs activities with UNDP rules, regulations, and Ethiopian laws - Maintain up-to-date knowledge of changes in national customs and immigration regulations and advise staff accordingly - Prepare and process all documentation required for the clearance of official shipments, duty-free imports, and staff entitlements