Job Expired
Sales and Customer Relations Division Head
Wagwago Trading
Business
Marketing Management
Addis Ababa
10 years
1 Position
2025-03-21
to
2025-03-29
achieve sales targets
customer relationship management
Marketing
Business Administration
Full Time
Share
Job Description
The Sales and Customer Relations Division Head is responsible for leading the sales and customer service teams to achieve company objectives. This role involves developing sales strategies, enhancing customer satisfaction, and driving revenue growth.
Responsibilities:
Develop and implement effective sales strategies to achieve revenue targets.
Oversee the customer relations team to ensure high levels of customer satisfaction.
Analyze market trends and competitor strategies to identify opportunities for growth.
Establish and maintain relationships with key clients and stakeholders.
Prepare and present sales forecasts and reports to the executive management.
Lead, mentor, and train the sales and customer relations staff.
Collaborate with marketing to create promotional campaigns and enhance brand visibility.
Monitor and evaluate team performance, providing feedback and support for improvement.
Resolve customer complaints and issues efficiently and effectively.
Key Performance Indicators:
Sales revenue growth
Customer satisfaction ratings
Team performance metrics
Market share increase
Job Requirements
Job Specification (JS)
Qualifications:
Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
Minimum of 10 years of experience in sales and customer relations, with at least 4 years in a managerial role.
Proven track record of achieving sales targets and managing customer relationships.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving skills.
Proficiency in CRM software and Microsoft Office Suite.
Knowledge of market dynamics and customer behavior.
Personal Attributes:
Self-motivated and results-oriented.
Ability to work under pressure and meet deadlines.
Strong analytical and decision-making skills.
Adaptable and open to change.
Working Conditions:
Office-based in Addis Ababa, with occasional travel to meet clients or attend events.
How to Apply
Interested and Qualified Applicant can apply through THIS LINK
Fields Of Study
Marketing
Business Administration
Skills Required
achieve sales targets
customer relationship management
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