Edomias International PLC
Business
Business Management
Addis Ababa
2 years - 4 years
1 Position
2025-04-09
to
2025-05-09
business management principles
Business Management
Full Time
Share
Job Description
Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years.
We invite qualified applicants for the position of Deputy Manager-Operations(French Speaker) at one of our clients VFS Global Services Pvt. Ltd.
Purpose of the role
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
To ensure implementation of new process roll outs or changes.
Manage all day to day activities (Administrative and functional conducted at the Visa Application Center which involves:
Document scrutiny & verification for visa processing.
Handling cash & bank related transactions if assigned.
Maintaining & recording all application data in a timely and accurate manner.
Ensuring all administration and logistics of delivery to consulate/applicant /logistic company’s.
Conduct regular Audits for all processes & implement all new process rollouts or changes.
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
Ensure regular Error Monitoring:-to monitor track and reduce the number of errors every month, within acceptable limits.
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.
Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/processes, required to be complied with, from an organizational & ISO perspective.
Ensure compliance with VFS Global defines principles, policies & procedures as applicable to the role.
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated time and ensure that the Teams are aligned & contribute towards.
Ensure no penalties are incurred and monitor, track and maintain internal errors.
Ensure personal & professional development for team and self by conducting trainings on regular basis (product & process).
Provide assistance to staff when needed and handle applicant/customer escalations.
Liaise with various support functions to handle team related queries
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
Manage VAC productivity and VAC security (Physical & data).
Salary: - 60,000-65,000 ETB
Required: - 01 (One)
Place of Work: - Addis Ababa
Education & Key Skills:-
MA/BA/BSc/MSc Degree from Reputable Universities.
Proficiency in MS office & good typing speed.
Adaptability and presence of mind to handle customer queries and complaints
In-depth knowledge and understanding of systems and processes.
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management skills.
Have good Organizational Competencies and Functional Competencies skills.
Experience: 2-4 years of experience in customer service or Hospitality industry.
Language
Fluency in French Language and Knowledge of additional international language would be very helpful.
Those who are qualified can attach Application Letter & Cv through info@jobsinethiopia.net clearly marking the Job Title “Deputy Manager –Operations (French Speaker)” Efficient Professionals are invited to apply within 10 days after advertisement. Only short listed candidates will be contacted.
Fields Of Study
Business Management
Skills Required
business management principles
Related Jobs
11 days left
Werqbeza General Trading PLC
Operation Manager
Operation Manager
Full Time
3 yrs
1 Position
Bachelor's Degree in Management, Business or in a related field of study with relevant work experience Duties & Responsibilites: - Oversee day-to-day operations to ensure smooth workflow and optimal productivity. - Develop and implement operational policies, procedures, and systems. - Analyze business processes and identify opportunities for improvement. - Monitor key performance indicators (KPIs) and prepare operational reports. - Coordinate cross-functional teams to meet company objectives. - Manage budgets, resource allocation, and cost control initiatives.
20 days left
Ahununu Trading PLC
Junior Customer Service Officer
Customer Service Officer
Full Time
1 yrs
2 Positions
Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.
about 23 hours left
Diriba Defersha General Construction
Camp Administrator
Camp Administrator
Full Time
3 yrs
2 Positions
Diploma or Certificate in Administration or in a related field of study with relevant work experience Place of Work: Projects
about 23 hours left
Somali Regional Water Bureau
Commercial Manager (CCCM)
Commercial Marketing Officer
Full Time
3 - 6 yrs
1 Position
Master's or Bachelor's Degree in Economics, Business Administration or in a related field of study with relevant work experience, out of which 3 years working experience in management Duties & Responsibilities: - Ensures the collection of bills in the AWU, ensures that meter readings are managed, correct bills are prepared, revenue is collected, and credit is controlled on time. - Manages customer subscriptions, records, and information, which is ensuring full and correct customer data collection, bills computation, and payment analyses as well as giving timely solution to complaints in the AWU to water services. - Ensures water supply points monitored for public taps, which is through performing proper Kiosk management in the AWU.
about 23 hours left
Mekdi Production PLC
General Manager
General Manager
Full Time
10 - 15 yrs
1 Position
Master's or Bachelor's Degree in Management or in a related field of study with relevant work experience in a similar role within the production or media industry. Duties & Responsibilities: - Lead the overall operations of Mekdi Production, ensuring alignment with the company’s vision and strategic goals. - Manage and oversee all production processes, from concept development to post-production. - Develop and implement business strategies to enhance productivity and profitability. - Supervise departmental heads to ensure efficient workflow and effective collaboration.
about 23 hours left
Ethio Life and General Insurance
Senior Reinsurance officer
Reinsurance officer
Full Time
5 yrs
1 Position
BA Degree in Management, Accounting, Statics, Marketing, Economics or in a related field of study with relevant work experience