Employer: Nexera Investment Solutions Firm

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Salary: 68,850.00 birr + (Commission and Other Benefits)

Posted date: 5 days ago

Deadline: April, 17/2025 (8 days left)

We are seeking a highly motivated and professional Chinese Customer Service Representative to join our dynamic team.

Key Responsibilities:

1. Customer Communication & Problem Resolution:

   • Engage with customers in Chinese and English to understand their service needs and resolve any issues.

   • Communicate clearly with customers to offer solutions and ensure a positive experience.

   • Follow up with customers to ensure satisfaction and resolve any ongoing issues, ensuring prompt deal closures.

2. Quotation and Documentation:

   • Prepare accurate price quotations and necessary documentation for clients based on service requests.

   • Provide clear explanations to customers regarding pricing, terms, and conditions to ensure transparency and satisfaction.

3. Marketing and Business Development:

   • Assist in marketing campaigns to attract new customers and grow the company’s customer base.

   • Collaborate with the marketing team to implement strategies and initiatives to engage prospective clients.

4. Customer Service Management:

   • Manage and oversee all customer service activities to ensure that clients receive timely and efficient service.

   • Prepare daily ,weekly and monthly reports regarding customer service activities, performance, and feedback.

   • Ensure timely service scheduling for clients and help them meet their Customer Expectations (CE’s).

5. Feedback Management:

   • Proactively approach and gather customer feedback to identify opportunities for improvement.

   • Prepare detailed reports based on customer feedback and develop action plans to reduce complaints and improve service quality.

6. Employee Oversight & Performance Monitoring:

   • Supervise the performance of customer service team members to ensure they meet high-quality service standards.

   • Offer guidance, coaching, and support to improve team performance and customer satisfaction.

7. Cultural & Behavioral Expertise:

   • Demonstrate a deep understanding of Chinese culture, including social norms, values, and consumer behavior, to build rapport and trust with Chinese clients.

   • Analyze investor behavior in the Chinese market to better understand client needs and preferences, helping tailor solutions to meet those expectations.

   • Offer personalized recommendations based on knowledge of cultural and market trends, enhancing the customer experience and increasing satisfaction.

8. Language Proficiency Requirements:

   • Strong proficiency in both Chinese and English, both spoken and written.

   • HSK 5 certification in Chinese language required.

   • A degree in English, Communications, or a related field is preferred.

Job Requirement

• Fluency in Chinese (HSK 5 or higher) and English is required.

• Strong communication and interpersonal skills.

• Proven ability to handle customer inquiries and complaints in a professional manner.

• Deep knowledge of Chinese culture, customs, and values.

• Familiarity with Chinese investor behavior, trends, and market needs.

• Ability to work well under pressure and multitask effectively.

• Strong attention to detail and organizational skills.

• Ability to prepare reports and action plans to reduce customer complaints and improve service.

• Degree in English & Chinese Communications, Business Administration, or a related field is preferred.

• Previous customer service experience is a plus.

Working Conditions:

• Full-time position.

• Competitive salary 68,850.00 birr + (Commission and Other Benefits.)

• Opportunities for career development and growth within the company.

Location: Bole Road, Dembel City center, Forth floor, Office No.414

Reports To: Customer Service Manager

How to Apply

Interested candidates should submit their resume, cover letter, and relevant certificates (e.g., HSK 5 certification) to eyerusalem.h@nexara.et\ eyerushaile395@gmail.com