Bachelor’s Degree in Information Technology, Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Provides front line help desk services including receiving, evaluating and scheduling requests for IT support. Troubleshoots iPads, computer software and hardware issues. Creates help desk tickets/work orders from in person, phone and/or email requests for repair. Forwards requests to IT staff as necessary. - Escalates problems and coordinates resolutions, alerting other IT staff and managers as required. - Investigates, diagnoses, and resolves system problems related to networks, software, internet access, and hardware for users. Provides help desk services via remote access to troubleshoot and support Addis Ababa office staff on software use.

Bachelor’s Degree in Computer Science, Statistics, Information Systems or in a related field of study with relevant work experience Duties & Responsibilities: - Help to conduct UAT on existing and New functionalities of DMS-SFA. - Re-training or issue handling for DT admin & Salesman. - Managing & measuring work of DT admins to ensure complete & authentic sales & distribution transactions are being entered in DMS.

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Maintain and manage our IT infrastructure, ensuring smooth operations and providing technical support when needed. - Develop and implement IT policies and procedures to safeguard our systems and data integrity. - Collaborate with internal teams to identify and implement technology solutions that support our mission and objectives.

MSc or BSc Degree in ICT, Computer Science, Education Technology, or Project Management, Business Administration, Educational Leadership, Planning or in a related field of study with relevant work experience

Diploma in Information Technology, Database Management, Hardware and Network or in a related field of study with relevant work experience.

MSc or BSc Degree in Computer Science, Software Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Install, configure, and upgrade database management systems (DBMS) software.\ - Maintain all database instances, ensuring their availability, performance, and reliability. - Monitor database performance, implement changes, and apply new patches and versions when required.