Job Expired
Aftermarket Engineer
Hagbes Pvt. Ltd. Company
Engineering
Mechanical Engineering
Addis Ababa
5 years
1 Position
2025-04-16
to
2025-05-18
Mechanical Engineering
Full Time
Share
Job Description
Duties and Responsibilities:
Maintains customer records by updating account information.
Responding to escalated customer support issues and submits a report for Product support services or processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Closely monitor the flow of service parts in stock using appropriate tool (ERP)and daily online sale practices relation to customers demand and establishing EOQ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. service center)
Occasional travel to customer sites for support or on-site inspection /troubleshooting and have to prepare reports
Respond to or Contact with products manufacturer support departments on support activities including product development, Coordinate with manufacturing unit to resolve production issues, enhancement and also on business relation.
Conduct customer satisfaction survey periodically and analyze customer feedback
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Job Requirements
BSc Degree in Mechanical Engineering
Minimum 5 years and above relevant experience
Experience on sales or aftermarket is preferable.
How To Apply
Qualified and Interested applicants can submit their Education Certificate and Work Experience using THIS LINK
Fields Of Study
Mechanical Engineering
Related Jobs
6 days left
Sinopia Import and Export PLC
Junior Sales Engineer
Sales Engineer
Full Time
0 - 1 yrs
1 Position
Bachelor's Degree in Mechanical Engineering, Electromechanical Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Establishing new relationships with potential clients and maintain existing ones. - Active in showroom sales and customer handling. - Generating sales leads following up after initial contact and work on securing orders. - Work to achieve the department's sales goals. - Manage and interpret customer requirements. - Collaborate with sales teams to understand customer requirements and provide sales support.
17 days left
SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC
Machine Maintenance
Maintenance Specialist
Full Time
0 - 2 yrs
10 Positions
Bachelor's Degree in Mechanical Engineering, Machine Technology or in a related field of study with relevant work experience Gender: Male (as per company requirements) Age: Under 26 Fresh graduates or candidates with less than one year of working experience are welcome to apply. Required Skills: - Have a strong sensitivity to numbers and good calculation ability. - Strong problem-solving skills and attention to detail. - Ability to work well in a team environment. - Willingness to accept overtime and manage work pressure effectively. - Good at communication.
about 24 hours left
Fikadu Tsegaye Garment
Stove and Bakery Machinery Production head
Machine Operator
Full Time
1 - 2 yrs
1 Position
Master's or Bachelor's Degree in Mechanical, Electro-mechanical, or in a related field of study with relevant work experience
about 24 hours left
Ethio Impact Consulting PLC
Operation Manager
Operation Manager
Full Time
5 yrs
1 Position
MSc or BSc Degree in Mechanical Engineering, Manufacturing Engineering, Operation Management or in a related field of study with relevant work experience, out of which 3 years' experience a senior level. Duties and Responsibilities: - Oversee daily operations of aluminum project execution, including planning, resourcing, and quality control. - Manage teams of engineers, workshop staff, and technicians to ensure efficient workflow and timely project delivery.
about 24 hours left
Emecce Engineering And Agro Industry Trading PLC
Deputy Manager
Deputy Manager
Full Time
5 - 8 yrs
1 Position
Master's or Bachelor's Degree in Mechanical Engineering, Agricultural Engineering, Business Administration or in a related field of study with relevant work experience, out of which 2 years of in a manager
3 days left
Mela Chemical Products Development Consultancy Service PLC
Product Innovation and QC Engineer
Engineer
Full Time
3 yrs
1 Position
MSc or BSc Degree in Mechanical Engineering, Industrial Design, Manufacturing Technology or in a related field of study with relevant work experience