Aftermarket Engineer
Hagbes Pvt. Ltd. Company
Engineering
Mechanical Engineering
Addis Ababa
5 years
1 Position
2025-04-16
to
2025-05-18
Mechanical Engineering
Full Time
Share
Job Description
Duties and Responsibilities:
Maintains customer records by updating account information.
Responding to escalated customer support issues and submits a report for Product support services or processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Closely monitor the flow of service parts in stock using appropriate tool (ERP)and daily online sale practices relation to customers demand and establishing EOQ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. service center)
Occasional travel to customer sites for support or on-site inspection /troubleshooting and have to prepare reports
Respond to or Contact with products manufacturer support departments on support activities including product development, Coordinate with manufacturing unit to resolve production issues, enhancement and also on business relation.
Conduct customer satisfaction survey periodically and analyze customer feedback
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Job Requirements
BSc Degree in Mechanical Engineering
Minimum 5 years and above relevant experience
Experience on sales or aftermarket is preferable.
How To Apply
Qualified and Interested applicants can submit their Education Certificate and Work Experience using THIS LINK
Fields Of Study
Mechanical Engineering
Related Jobs
8 days left
Allied Technologies PLC
Technical Officer
Technical Officer
Full Time
0 yrs
1 Position
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Biomedical Engineering, Chemical Engineering, Electromechanical Engineering, or in a related field of study Duties & Responsiblites: - Tender Management - Proposal Preparation - Market Analysis and Pricing - Communication and Negotiation - Follow-Up and Reporting
about 22 hours left
ENZATE Industrial & Commercial PLC
Technical Supervisor
Technical Supervisor
Full Time
6 yrs
1 Position
BSc Degree in Mechanical Engineering, Electrical Engineering, Electronics Technology or in a related field of study with relevant work experience
about 22 hours left
BGI Ethiopia
General Service Worker (Gubre)
General Service Officer
Full Time
2 - 4 yrs
1 Position
BSc Degree in Mechanical, Electromechanical, Electrical Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Perform daily maintenance request of building occupants & office users as per assignment given by team leader - Monitor the works of maintenance contractors during the execution of their work in line with the departmental guidelines. - Control and check the proper functioning of all building components and facilities.
2 days left
Kerchanshe Equipment
PSSR (Product Support Sales Representative)
Sales Representative
Full Time
3 yrs
1 Position
Bachelor's Degree in Mechanical Engineering or in a related field of study with relevant work experience in the Marketing & Sales of Mantrac/ Delta Product lines Duties & Responsibilities: - Advise and consult customers on pre-acquisition to equipment to disposal. - Assist customers in lowering owning and operating costs by identifying operational efficiencies and improving machine productivity. - Bring in new business, take proper care of existing business, and assists in the resolution of any customer issue. - Travel to customer sites.
2 days left
My Wish Enterprise PLC
Plant and Equipment (Construction Machinery) Sales Engineer
Sales Engineer
Full Time
4 yrs
1 Position
Bachelor's Degree in Mechanical Engineering or in a related field of study with relevant work experience in heavy-duty plant and equipment sales such as Stone Crushing Plants, Power Plants, Cranes, generators, Truck Mixer, Mobile crane etc.
3 days left
Yonab Construction
Maintenance Clerk
Maintenance Foreman
Full Time
2 - 4 yrs
3 Positions
Degree or Diploma in Mechanical Engineering, Automotive Engineering, or in a related field of study with relevant work experience Workplace: Project