Department: After-Sales / Garage Operations
Reporting To: General Operations Manager
Supervises: Service Advisors, Technicians, Mechanics, and Workshop Support Staff
Work Location: PRS Garage

Date: November, 2025

1. To lead and manage the vehicle service and repair operations to ensure high-quality maintenance, timely delivery, and customer satisfaction while achieving service revenue targets and maintaining operational efficiency.

Key Duties and Responsibilities:

1.  Operational Management

• Plan, organize, and supervise all daily workshop activities to ensure smooth and efficient service operations.

• Assign work orders and monitor progress to ensure on-time job completion.

• Ensure that tools, equipment, and facilities are properly maintained and utilized.

• Review and approve service estimates and invoices in coordination with the After-Sales Director.

  1.  Customer Service

• Maintain high standards of customer care by ensuring clear communication between the service team and clients.

• Address customer complaints and ensure effective follow-up and resolution.

• Ensure accurate job cards, quotations, and service records are prepared and maintained.

  1.  Team Management

• Supervise and motivate service staff; conduct performance evaluations and recommend training as required.

• Promote teamwork, discipline, and safety within the workshop.

• Ensure that all technicians and advisors comply with company procedures and safety standards.

  1.  Financial & Administrative

• Control operational costs, monitor parts and labor margins, and support the achievement of monthly service targets.

• Monitor inventory levels of tools, spare parts, and consumables in collaboration with the Spare Parts Department.

• Prepare periodic performance reports and service KPIs for management review.

  1.  Quality & Safety

• Implement and enforce quality control processes for all repairs and maintenance activities.

• Ensure compliance with occupational health and safety standards.

• Maintain a clean, safe, and well-organized workshop environment.

Job Requirements

• Education: Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, or a related field.

• Experience: Minimum 5–7 years in automotive service operations, including at least 3 years in a supervisory or managerial role.

• Technical Skills:

  • Strong knowledge of vehicle systems and diagnostics.

  • Familiarity with service management software and reporting tools.

  • Knowledge of warranty procedures and manufacturer standards.

1. Key Performance Indicators ( KPIs):

   1. Customer Satisfaction Rate – % of customers satisfied with service quality and turnaround time.

   2.  Service Revenue Achievement – % of monthly/annual service income vs. target.

   3.  Workshop Efficiency – Actual productive hours vs. available hours.

   4.  Job Delivery Time – Average turnaround time per job compared to standard time.

   5.  Repeat Repairs Rate – % of vehicles returned for the same issue.

   6.  Parts Availability Rate – % of required parts available on time for service jobs.

   7.  Technician Productivity – Average number of jobs completed per technician per day.

   8.  Work Order Accuracy – % of job cards completed correctly and invoiced properly.

   9.   Safety Compliance – Number of safety incidents per quarter.

   10. Employee Performance & Attendance – Staff punctuality, productivity, and evaluation scores.

How To Apply

Interested Applicants can apply  through THIS LINK