Position Overview:

We are seeking a highly skilled, dynamic, and resilient Senior Receptionist to join our physiotherapy clinic. The ideal candidate will possess a minimum of 3 years of experience in a demanding front desk or administrative role within a healthcare or professional services environment. This role requires a strong communicator with exceptional organizational skills, the ability to handle high-pressure situations, and a proven track record of delivering outstanding customer service.

Key Responsibilities:

- Act as the first point of contact for patients and visitors, representing the clinic with confidence, professionalism, and warmth 

- Manage high-volume phone inquiries efficiently, demonstrating excellent communication skills 

- Oversee complex appointment scheduling, cancellations, and rescheduling with accuracy and timeliness 

- Maintain meticulous patient records, ensuring data accuracy and confidentiality at all times 

- Handle challenging situations with tact and professionalism, providing solutions and reassurance to patients 

- Coordinate seamlessly with physiotherapists and staff to optimize patient flow and service delivery 

- Supervise administrative staff and support the training of new team members when necessary 

- Prepare detailed daily, weekly, and monthly reports promptly and accurately 

- Ensure the reception area remains professional, organized, and welcoming at all times 

- Respond empathetically and promptly to patient concerns, demonstrating genuine care and understanding 

- Support clinic operations with administrative tasks, including billing, documentation, and system management 

- Uphold strict confidentiality and ensure compliance with healthcare privacy standards 

- Take initiative to improve reception processes and enhance patient experienc

Job Requirements

Qualifications and Skills:

- Minimum of 3 years’ experience in a senior reception or administrative role, preferably within healthcare or a high-pressure environment 

- Proven ability to manage multiple priorities effectively in a fast-paced setting 

- Exceptional communication and interpersonal skills in both English and Amharic 

- Demonstrated ability to remain calm, professional, and positive under pressure 

- Strong problem-solving skills and emotional intelligence 

- Advanced proficiency in MS Office and healthcare management systems, with mandatory computer literacy 

- Leadership qualities with the ability to supervise and train staff 

- Resilient, proactive, and compassionate attitude with a strong commitment to service excellence

Educational Qualifications:

- Diploma or degree in Office Management, Office Administration, Customer Service, marketing, or a related field (preferred)

How To Apply

Interested candidates are encouraged to submit their CV and cover letter detailing their relevant experience and qualifications to hikmarecruitment1@gmail.com. Please include "Senior Receptionist Application" in the subject line.