Location: Addis Ababa, Ethiopia
Company: TradeEthiopia B2B Company
Employment Type: Full-time
Deadline: January 30, 2025
Gender: Female
Quantity: 5
Starting Date: As soon as possible
About TradeEthiopia
TradeEthiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services such as B2B matchmaking, import-export facilitation, trade expos, business training (TESBINN), media (TradeEthiopia Business TV), and digital marketplace platforms, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.
We are seeking a Senior B2B Officer who will be the bridge between our services and our clients. The ideal candidate is proactive, customer-focused, and able to provide strategic support to help clients succeed across all TradeEthiopia platforms and services.
Key Responsibilities
Client Acquisition & Lead Generation
Identify and target potential corporate clients across relevant industries.
Conduct market research to understand client needs, industry trends, and emerging opportunities.
Generate new business leads through calls, company visits, networking, and online platforms.
Schedule meetings, introduce company services/products, and deliver professional presentations.
Relationship Management
Build and maintain strong, long-term relationships with existing and new B2B clients.
Serve as the primary point of contact for all assigned accounts.
Conduct regular follow-ups, check-ins, and client satisfaction surveys.
Resolve client concerns promptly and professionally.
Provide ongoing support and ensure smooth communication between clients and internal teams.
Sales & Revenue Growth
Prepare quotations, negotiate pricing, and close deals within the sales cycle.
Meet monthly and quarterly B2B sales targets.
Promote company services and identify upselling and cross-selling opportunities.
Track and analyze sales performance; prepare weekly and monthly activity reports.
Partnership & Business Development
Identify strategic partnership opportunities aligned with company goals.
Develop proposals, collaboration frameworks, and partnership agreements.
Coordinate partnership activities and ensure proper execution.
Prepare and arrange meetings with partners, sponsors, and stakeholders.
Operational Coordination
Work closely with marketing, finance, sales, IT, operations, and training departments to deliver client services.
Ensure accurate documentation of meetings, proposals, agreements, and client interactions.
Maintain updated client and lead records using CRM tools.
Share market feedback for continuous service improvement and strategy development.
Customer Success & Platform Support
Support clients across all TradeEthiopia services: Tesbinn Training Programs, Ethio-International Expo, Enisra Job Platform, and Export/Import facilitation.
Provide onboarding, user education, and technical guidance on using company platforms.
Monitor client satisfaction, resolve service-related issues, and ensure retention and engagement.
Collect and analyze feedback for service enhancement.
Trade Facilitation & B2B Matchmaking
Identify and connect qualified buyers, suppliers, and distributors across various industries to support domestic and international trade.
Use social media, email, phone, telemarketing, and digital platforms to receive, verify, and manage buy/sell requests.
Facilitate structured B2B matchmaking sessions by understanding business needs, evaluating compatibility, and arranging targeted introductions.
Act as a liaison between businesses and potential partners, ensuring smooth communication, proper documentation, and follow-up for successful trade deals.
Support companies by providing information on market access, pricing trends, regulatory requirements, and partnership opportunities.
Prepare matchmaking reports, track outcomes, and maintain updated records of all trade facilitation activities.
Training & Event Support
Provide training on B2B networking, trade facilitation, and sales strategies.
Organize workshops, webinars, mentorship sessions, and promotional events.
Assist during trade events, expos, job fairs, and webinars as a support contact.
Ensure smooth facilitation of local, regional, and international trade/investment activities.
Job Requirements
Required Qualifications
Bachelor’s degree in International Relations, International Trade, or related fields.
Minimum of 3 years’ experience in customer success, B2B support, sales coordination, or related roles.
Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
Who work on international trade and knows about international trade.
Excellent verbal and written communication skills in English and Amharic.
Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
Highly organized, solution-oriented, and able to work under pressure.
Passion for trade, entrepreneurship, and client empowerment.
Knowledge of additional languages (e.g., French, Arabic, and Chinese) is an advantage.
Notice: “Female candidates are strongly encouraged to apply”
What We Offer
A dynamic and impactful working environment.
Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
Exposure to international markets, expos, and professional networks.
Performance-based incentives and growth pathways.
How To Apply
Qualified, passionate and dedicated candidates can submit their CV together with supporting documents; via e-mail Job@enisra.com
For further information, please contact us on +251929244467
Note: Mention the position you are applying and your full name on the email subject line
