Job Expired

company-logo

Customer Support Officer

Alfa Multimedia Service and Alfa Digital

job-description-icon

Business

Business Administration

Addis Ababa

1 Position

2025-11-27

to

2025-12-06

Required Skills

provide high quality customer service

Fields of study

Project Management

Business Administration

Full Time

Share

Job Description

Alfa Digital Solutions is a company founded on the basis of filling the gap service to various customers. We have been in the market for the past 3 years committed to providing quality and timely service. Our services are catered towards supporting small businesses to access new marketing opportunities, support organizations to have a better digital presence, engage with customers efficiently and enable underrepresented companies in various communities to grow their businesses. To ensure the fulfillment of our objective we provide business process outsourcing, talent linkage and digital marketing services.

Alfa Digital Solutions aims to deliver customized and innovative digital marketing solutions to various clients. In doing so, our company is looking for a passionate and self-directed customer service officer and data entry to join the team we are building. The Customer Service Officer and Data Entry are responsible for handling communication with Business process outsourcing and digital marketing clients. He/she will provide support to clients on a variety of issues, including technical support, billing, and account management. They will also work to resolve any client complaints or issues. And enter any data provided both by the client and the employer.

Quantity: 1

Duties and Responsibilities:

  • Engage and respond to client inquiries and requests via phone, email, and chat in a timely and professional manner.

  • Collaborate with operation coordinator and project officer to develop service delivery plan.

  • Collaborate with operation coordinator to develop key account management for each client.

  • Develop and implement service delivery follow up for each client.

  • Troubleshoot and resolve client technical issues.

  • Provide guidance and support to clients on using digital solutions products and services.

  • Manage client accounts and ensure that clients are satisfied with the products and services they receive.

  • Escalate complex issues to the operations coordinator or other appropriate team members.

  • Generate standard service delivery report.

  • Document all client interactions and maintain accurate records.

  • Stay up to date on the latest digital solutions products and services by attending training sessions and reading industry publications.

  • Research and adapt to new customer service trends.

Job Requirements:

  • Education: Bachelor's degree in business administration, project management, or a related field

  • Experience: 1+ years of experience in customer service.

  • Experience with digital solutions products and services.

  • Experience with BPO and digital marketing clients.

  • Experience with customer relationship management (CRM) software.

  • Experience with social media and online customer service platforms.

  • Strong understanding of customer service principles and methodologies.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Proficiency in Microsoft Office Suite and project management software.

  • Fantastic Time Management.

  • Efficiency in communication.

  • Effective Tool use.

  • Growth Mindset.

Key Performance Indicator Focus Areas

  • Number of services completed meeting the deadline and quality.

  • On time design delivery of service.

  • Quality of work.

  • New knowledge, tool, feature, or skill acquired monthly.

  • Efficiency of working with project officer and operations coordinator.

How to Apply:

Apply through HaHuJobs telegram bot https://t.me/hahujobs_bot

Note: The office is located around Kazanchis, so we recommend your living area to be within 6 km radius.  

Fields Of Study

Project Management

Business Administration

Skills Required

provide high quality customer service

Related Jobs

1 day left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

12 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

15 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

15 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

about 5 hours left

Abay Insurance S.C

Junior UW Officer

Underwriting Officer

time-icon

Full Time

1 yrs

1 Position


BA Degree in Management, Accounting & Finance, statistics, Mathematics, Business leadership, Marketing Management, Business Administration or in a related field of study with relevant work experience Duty Station: Addis Ababa, Head Office & Branch Offices

Addis Ababa

about 5 hours left

Standard Insurance Share Company

Principal, Facility and Property Officer

Facility Manager

time-icon

Full Time

6 yrs

1 Position


Bachelor's Degree in Business Administration, Management, Accounting, Automotive, Mechanical Engineering or in a related field of study with relevant work experience

Addis Ababa