• No: 3

Duties and Responsibilities

• Responding to customer inquiries promptly and professionally through phone, email, live chat, or in person.

• Assisting customers with account management, product information, and basic problem resolution.

• Recording and tracking customer complaints and ensuring timely follow-up and resolution.

• Providing information about company products, services, policies, and procedures.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Escalating complex customer issues to senior staff or relevant departments when necessary.

• Supporting customer onboarding and orientation processes.

• Assisting in gathering and analyzing customer feedback for service improvement

Job Requirements

• Education: Bachelor's Degree in Business Administration, Marketing or in a related field of study with relevant work experience

• Experience: 0 years

How to Apply

• Submit your non-returnable application and CV along with supporting documents in person to the office located at Bole Sub City, Around Imperial, In front of Checheho Traditional Restaurant on SANY Building 1st and 2nd floor or Via email hr@goldensacco.com . For further information contact Tel: +251116662688.