We are seeking a friendly, organized, and customer-focused individual to join our team as a Hotel Front Desk Receptionist. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and efficient check-in and check-out experience.

Duties and Responsibilities:

• Guest Reception: Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services.

• Reservations: Handle room bookings, cancellations, and modifications via phone, email, and in-person requests.

• Guest Inquiries: Respond to questions about hotel amenities, services, and local attractions.

• Issue Resolution: Address and resolve guest complaints or concerns efficiently and professionally, escalating issues when necessary.

• Communication: Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and ensure a seamless stay. 

Job Requirements:

• Education: Bachelor's Degree or Diploma in Secretarial Science or in a related field of study with relevant work experience in 3 star or four star Hotels 

• Experience: 2 years of working expereince

How To Apply:

• Submit your CV and all supporting documents in person to the Romanat East Africa office, located behind Bole Skylight beside Dashan Bank.

• For more information contact HR Manager Tel. +251956574569.