Job Expired
Bekele Abshiro (Bekdes Group)
Hospitality
Hospitality Management
Addis Ababa
4 years - 7 years
1 Position
2025-02-05
to
2025-02-12
Time Management
monitor ticketing
manage administrative systems
Administrative Office Management
Hospitality, Food Service and Tourism Management
Secretarial & Office Management
Tourism and Hotel Management
Full Time
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Job Description
The receptionist and travel coordinator responsible for handling a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.
Required Gender: Female
Travel Desk Responsibilities:
Travel Ticket:- Research and compare available travel to identify the best available option for each travel need , Booking depending on Proposed date, Process the ticket, Prepare the all necessary documents, get approval and sending payment confirmation letter to the travel agent & Follow-up the payment
Travel Visa Requesting & Follow up Process: - Contact and get details information from the request Embassy, prepare documents, process and follow-up
Hotel Reservation for Guest: - Choosing the hotel, collect preform invoice, send for approval, Booking, preparing confirmation letter and settle the payment
Yearly Hotel agreement renews: - Select hotels (location, quality and price), Collect preform form hotels, if needed attending meetings, submit the proposal and getting approval from the immediate supervisor/ managers and sign off the contract.
Receptionist Responsibilities:
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Provide basic and accurate information in person or via phone /email
Ensure reception area is tidy and presentable, with all necessary stationery and material
Maintain office security by following safety procedures and controlling access via reception desk
Schedule appointment for guests ensuring that they are booked for correct service at the most convenient times
Check guests in and out of their appointment, keep tracking of their service history and preferences
Perform other clerical receptionist duties such as filling, photocopying and faxing
Provide excellent customer services to guests
Handle guest questions and concerns promptly, professionally and courteously
Handle customers complaints or concerns in professional and tactful manner, escalating them to the manager
Collect monthly report from each location/ department & report to the concerned party.
Perform other duties as and when assigned
Education: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field with a
Experience: a minimum of 4 - 7 years of relevant experience
Excellent communication and customer service skills.
Strong organizational skills and attention to detail.
Proficiency in travel booking systems and Microsoft office application
Submit your application and CV with supporting documents via email: admin@bekdesgroup.com
Note: Use "receptionist and Travel coordination” as the subject line of your email!
Fields Of Study
Administrative Office Management
Hospitality, Food Service and Tourism Management
Secretarial & Office Management
Tourism and Hotel Management
Skills Required
Time Management
monitor ticketing
manage administrative systems
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