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Reception & Travel Coordinator

Bekele Abshiro (Bekdes Group)

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Hospitality

Hospitality Management

Addis Ababa

4 years - 7 years

1 Position

2025-02-05

to

2025-02-12

Required Skills

Time Management

monitor ticketing

manage administrative systems

+ show more
Fields of study

Administrative Office Management

Hospitality, Food Service and Tourism Management

Secretarial & Office Management

Tourism and Hotel Management

Full Time

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Job Description

The receptionist and travel coordinator responsible for handling a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.

Required Gender: Female

Duties and Responsibilities:

Travel Desk Responsibilities:

  • Travel Ticket:- Research and compare available travel to identify the best available option for each travel need , Booking depending on Proposed date, Process the ticket, Prepare the all necessary documents, get approval and sending payment confirmation letter to the travel agent & Follow-up the payment

  • Travel Visa Requesting & Follow up Process: - Contact and get details information from the request Embassy, prepare documents, process and follow-up

  • Hotel Reservation for Guest: - Choosing the hotel, collect preform invoice, send for approval, Booking, preparing confirmation letter and settle the payment

  • Yearly Hotel agreement renews: - Select hotels (location, quality and price), Collect preform form hotels, if needed attending meetings, submit the proposal and getting approval from the immediate supervisor/ managers and sign off the contract.

Receptionist Responsibilities:

  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

  • Answering screening and forwarding incoming phone calls

  • Provide basic and accurate information in person or via phone /email

  • Ensure reception area is tidy and presentable, with all necessary stationery and material

  • Maintain office security by following safety procedures and controlling access via reception desk

  • Schedule appointment for guests ensuring that they are booked for correct service at the most convenient times

  • Check guests in and out of their appointment, keep tracking of their service history and preferences

  • Perform other clerical receptionist duties such as filling, photocopying and faxing 

  • Provide excellent customer services to guests

  • Handle guest questions and concerns promptly, professionally and courteously 

  • Handle customers complaints or concerns in professional and tactful manner, escalating them to the manager

  • Collect monthly report from each location/ department & report to the concerned party.

  • Perform other duties as and when assigned 

Job Requirements:

  • Education: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field with a

  • Experience: a minimum of 4 - 7 years of relevant experience

Required Skills:

  • Excellent communication and customer service skills.

  • Strong organizational skills and attention to detail.

  • Proficiency in travel booking systems and Microsoft office application

How to Apply:

  • Submit your application and CV with supporting documents via email: admin@bekdesgroup.com

  • Note: Use "receptionist and Travel coordination” as the subject line of your email!

Fields Of Study

Administrative Office Management

Hospitality, Food Service and Tourism Management

Secretarial & Office Management

Tourism and Hotel Management

Skills Required

Time Management

monitor ticketing

manage administrative systems

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