·         Ensure compliance with applicable health, safety, or hygiene standards.

·         Perform opening and closing procedures as required.

·         Arrange workstation, treatment room, and drapes.

·         Set up and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.

·         Ensure promptness with each appointment and perform services within the appropriate time allotted for the service

·         Deliver variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe, comfortable manner and promote a sense of well being.

·         Maintains spa and treatment room appearance, cleanliness according to Hyatt standards and policy.

·         Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.

·         Assists in maintaining equipment and sample inventory of products.

·         Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel.

·         Ensure the entire spa meets and exceeds the Spa Experience Programme standards.

·         Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest.

·         Assist in improving the operational procedure for spa facilities.

·         Be aware of monthly budget and individual retail and service targets.

·         Conduct spot checks on stock levels to ensure stock is secure and tightly controlled

·         Maintains a high profile within the Spa & Fitness Center by becoming involved with the activities, becoming a model of fitness and health.

·         Continually educates and updates oneself on the various components of the Spa & Fitness Center Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes.

·         Takes active measures to assist in the promotion and public awareness of the Spa & Fitness Center.

·         Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

·         Be familiar with all hotel/spa packages, promotions, prices and rates.

·         Ensures that the Spa & Fitness Center facility and services are Market Leaders in all aspects of provision.

The applicant should have  a certificate in physical therapy or Spa treatments.

Required a minimum of 2 years experience as a Massage Therapist.

COC Certification is mandatory.