Creative Overview:

Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.  

Program Overview:

The five-year READ II project, funded by USAID, will boost the quality of literacy instruction and student support, reaching out to children at risk of failure and dropout caused by cognitive, emotional and physical effects of hunger, violence, and displacement. READ II seeks to better equip teachers with effective early grade reading instruction techniques and materials in seven mother-tongue languages and English, while simultaneously building a culture of reading in the school, home and community.

Position Purpose:

The IT Coordinator will be responsible for providing technical support to all IT related issues for the project including but not limited to installation and testing of workstations, printers, client software, upgrades, and configuration. The IT coordinator is expected to devote up to 20% of his/her time for field travel.

Reporting & Supervision:

The IT Coordinator will report to the Operations Director. The position will supervise the IT Assistant.

Key Responsibilities:

• Implement and document network operations, processes, and procedures.
• Deploy and implement office network according to HQ specifications.
• Serve as the office Network Administrator.
• Identify and solve possible problems in the network.
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Supervise and follow-up on equipment maintenance performed by other contractors.
• Support and troubleshoot users in the office on their daily work.
• Implement and enforce security on the network and prevent misuse of the IT resources.
• Participate in writing IT office policy.
• Responsible for IT inventory; work closely with the DCOP and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up.
• Set up, implement, and maintain hardware firewall.
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates.
• Implement and document a disaster recovery plan and offsite storage of backed up data.
• Other tasks as assigned.

• Must have at least Bachelor’s degree in Computer science or related fields;
• Must have at least five years of general work experience with at least three years of specific experience in desktop support, ICT, Information Systems, or a related field;
• Must have supervisory experience;
• Certificates for Microsoft or similar institution or organization;
• Previous experience working on USAID-funded projects is advantageous;
• Fluency in English is required.