Job Expired
Senior Officer ATM Support
Zemen Bank
ICT
Computer Science and Information Technology
------
4 years
Position
2019-10-02
to
2019-10-03
Full Time
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Job Description
Vacancy Announcement
Position: Senior Officer - ATM Support
Job Summary
• The purpose of this job is to ensure the Bank serves its Customers efficiently and without interruption by properly supporting Card Banking; to follow policies and standards to review documents and solves user requests to ensure the satisfaction of Customer’s ATM experience; to develop, maintain and support knowledge directory (knowledge base) based on requests from Users; to ensure that Customer ATM related requests are addressed in a timely manner; to prepare timely reports on frequently asked questions; to support and assist users on a daily basis to solve core banking related issues; to monitor and administer the ATM services of the Bank as well as all infrastructure used for ATM banking and etc.
How to Apply
• Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department or can send their Application letter, CV and scanned documentations via email to newjobs@zemenbank.com within ten working days for the remaining from the date of this announcement.
Only shortlisted candidates will be contacted.
Human Resource Department
Zemen Bank S.C
Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)
Tel: +251-11-5- 57 58 70 / +251-11-5- 57 51 66 / 251-11-5- 57 44 62
P.O. Box 1212
Addis Ababa
Ethiopia
Educational Qualification Required:
• BSc in Computer Science, Information Systems, IT, Computer/Software Engineering and other related fields.
Minimum Work Experience
• Four (4) years of relevant experience out of which 2 years as ATM Officer or in equivalent Positions.
Additional Skills:
• on mission critical System support in a corporate environment
• Knowledge and skill in organizing and leading business firms
• Industry specific skills (products and services)
• Emotional Intelligence
• Data analysis and presentation skill
• Strategic thinking and strategic planning skill etc.
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