Job Summery

• The Senior Customer Service Officer Cash/Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification & knowledge

• Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience

• At least four (4) years of banking experience

Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Excel and good command of Microsoft Visio.