Job Expired
Senior IT Service Management Officer Channel Services
Awash Bank
ICT
Computer Science and Information Technology
------
6 years
Position
2019-10-19
to
2019-10-27
Full Time
Share
Job Description
JOB Summary
The job holder is responsible in day-to-day tasks related to Monitoring and technical support of e-banking products and servicesincluding but not limited to Internet Banking, Mobile Banking, USSD/Mobile Wallet, Agency Banking, ATM/POS and related digital channel products within IT units. Follows up digital channel application cases and escalation for higher level supports and collaborate on providing information when the vendors need assistance; assists the overall activities of the channel service management units as assigned by his/her immediate supervisor.
Job Requirement
- BA Degree in Computer Science, Information Technology, or related field plus a Minimum of Six (6) years of management experience in IT service management.
Skills and certifications
- General understanding of operating systems and networking technologies,
- Very good knowledge in ITIL process (Incident, Problem and Change Management) ITIL disciplines and preferably ITIL foundation certified.
- Previous Service Experience in Banking applications, Comprehensive Industry Knowledge, Strong Customer-Facing /customer service Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting and Creative Problem-Solving.
How to Apply
Interested applicants are invited to send their non-returnable application with CV and copies of relevant documents through the following address within 7 consecutive days from the first date of this announcement on the newspaper.
N.B. *Incomplete applications will not be considered
Awash Bank
Deputy Chief Human Resources Management Office
P.O. Box 12638
Addis Ababa
Related Jobs
about 16 hours left
Jimma University
Lecture
Lecturer
Full Time
0 yrs
5 Positions
PhD, MSc or Bachelor's Degree in Computer Science, Information System or in a related field of study with relevant work experience.
6 days left
Everstone Technology Solution
Front-End Developer
Front-End Developer
Full Time
3 yrs
1 Position
Education Background in a related field of study with relevant work experience Duties and Responsibilities: - Develop, maintain, and scale responsive front-end applications using modern frameworks. - Collaborate with cross-functional teams (designers, backend developers, and product managers) to deliver intuitive, user-focused features. - Optimize applications for performance, speed, and cross-browser compatibility. - Write clean, maintainable, and reusable code following industry best practices. - Ensure the technical feasibility of UI/UX designs and contribute to design discussions.
about 16 hours left
Addis Ababa Silk Road Hospital
IT Technician
IT Technician
Full Time
0 - 22 yrs
1 Position
Bachelor’s Degree in Information Technology, Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. - Respond promptly to service issues and support requests from hospital staff. - Monitor and maintain the hospital’s IT infrastructure, including LAN/WAN connectivity.
about 16 hours left
Praxis International Business PLC (PIB)
Field Data collector
Data Collector
Full Time
1 yrs
40 Positions
Sc Degree in IT, Computer Science, Engineering or in a related field of study with relevant work experience
about 16 hours left
Lion International Bank S.C
Junior Management Information System Administrator
System Administrator
Full Time
0 yrs
1 Position
Bachelor's Degree in Computer Science, Computer Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Collect, clean, and organize data from various sources for entry into the MIS. - Generate regular and ad hoc reports as requested by management or departments - Support the configuration and day-to-day operation of MIS platforms. - Monitor system performance and report any issues to senior IT or MIS staff. - Perform basic troubleshooting for system errors or user issues.
about 16 hours left
Lion International Bank S.C
Junior Application Administrator
Application Developer
Full Time
0 yrs
1 Position
BSc Degree in Computer Science, Computer Engineering or in a related field of study Duties and Responsibilities: - Providing technical support by diagnosing and resolving application-related incidents. - Monitoring application systems for performance, availability, and issues. - Configuring and maintaining applications and related infrastructure. - Participating in change management, code migrations, and software upgrades.