Job Expired
Senior IT Service Management Officer Channel Services
Awash Bank
ICT
Computer Science and Information Technology
------
6 years
Position
2019-10-21
to
2019-10-26
Full Time
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Job Description
JOB Summary
The job holder is responsible in day-to-day tasks related to Monitoring and technical support of e-banking products and servicesincluding but not limited to Internet Banking, Mobile Banking, USSD/Mobile Wallet, Agency Banking, ATM/POS and related digital channel products within IT units. Follows up digital channel application cases and escalation for higher level supports and collaborate on providing information when the vendors need assistance; assists the overall activities of the channel service management units as assigned by his/her immediate supervisor.
Job Requirement
- BA Degree in Computer Science, Information Technology, or related field plus a Minimum of Six (6) years of management experience in IT service management.
Skills and certifications
- General understanding of operating systems and networking technologies,
- Very good knowledge in ITIL process (Incident, Problem and Change Management) ITIL disciplines and preferably ITIL foundation certified.
- Previous Service Experience in Banking applications, Comprehensive Industry Knowledge, Strong Customer-Facing /customer service Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting and Creative Problem-Solving.
How to Apply
Interested applicants are invited to send their non-returnable application with CV and copies of relevant documents through the following address within 7 consecutive days from the first date of this announcement on the newspaper.
N.B. *Incomplete applications will not be considered
Awash Bank
Deputy Chief Human Resources Management Office
P.O. Box 12638
Addis Ababa
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