Company Profile 

Pagumen is register by the Ethiopian Investment Agency as Tour Operator. It is established by more than 1300 shareholders spread all over the world including Ethiopian in the diaspora.  Its aim is to address the missing link in the conventional tour and travel operation in Ethiopia. 

Pagumen aims to unleash Ethiopia’s potential for sustainable and inclusive tourism development and then promote Ethiopia’s history, culture, nature, hospitality to the world.

 The company will provide diverse, full of choices, unique and to the extent can be customized to customers’ peculiar needs and conditions. Pagumen provides a “one window service” for all needs of services and products in the tourism sector. It provides tour operations (inbound and outbound), facilitate travel (including ticketing for inland or by air travel), event organization, car rental services with own modern all range cars and many more. 

 General Duties and Responsibilities

• He/she is responsible to marketing and Business Development function; designs and executes product development, Marketing, Customer Experience & Service Management ; Sales & relationship Management; business analytics & Intelligence; Strategy & planning; business Performance Management, business improvement and  Information management.

Specific  Duties and Responsibilities (but not limited to )

• Design and implement product strategy and plans, drive execution and track product performance
• Develop and implement marketing, branding & communications strategy, plans and budget
• Design, review, modify, and implement pricing strategy, policy and guidelines
• Systematically monitor customer satisfaction, including regular customer satisfaction survey
• Develop sales strategies, policies and procedures to grow demand for products
• Define sales objectives, targets and annual plan, considering projected market demand, nature of product and customer trends
• Lead and drive strategy, annual plan and initiative development and implementation
• Monitor and track performance  against business plan & KPIs, Identify performance gaps and propose changes
• Analyse internal and external business environment, develop strategic industry, market, stakeholder and customer insight and foresight
• Prepares monthly, quarterly, bi-annually and annually performance report of the Company & department; submits to the Chief Executive Officer.

Term of employment:

• Open 

 Reporting to :  

• Chief Executive  Officer 

Additional Benefits:

• As per the company HR manual will be provided

Qualifications

• Master’s / BA degree in  Tourism and Hotel , economics, business administration or related disciplines with 6/8 years’ experience out of it 2/4 years in senior management role

Key Skills and Competencies

• Significant experience in supporting business establishment or start-ups in the form of business advises, Tourism and Hotel and management.
• Proven Market research and Report writing skills are desirable
• Excellent communication and partnership management skills
• Extensive  Business management  experience and good organizational, management and leadership skills
• Both verbal and written fluency in English  and knowledge of  any other language is  desirable 
• Ability to work independently and shoulder delegated authority
• Visionary with strong technical and analytic capacities and sound judgment
• Team player and strong experience in managing hospitality and resource mobilization.