Position:               IT Analyst

Terms:                  Temporary Contract-1 year

Location:              Ethiopia

Main Job Purpose

The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.

Job Summary

BUSINESS PARTNERING

• Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

INNOVATION ACTIVATION

• Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
• Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects

LEGACY & HERITAGE SERVICES

• Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
• Work with Global Innovation to provide necessary integration activities with L&H applications to support  Global innovation programs
• Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
• Effectively work with and manage vendors in delivery of application management of L&H Applications
• Assist with communication and resolution of Incidents for L&H applications
• Input to review of L&H services within area of responsibility and help develop action plans for these.

EXISTING GLOBAL IT SERVICES

• Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
• Align with Unilever standard operating practise in delivery of IT Services
• Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
• Contribute to implementing key actions to address service improvement areas
• Inputs to and helps define Geography demand for Services and communicates these to Service Lines
• Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
• Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
• Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents  

IT COSTS, PROCUREMENT & CONTROLS

• Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
• Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
• Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility

COMPLIANCE & DRP

• Adhere to governance & compliance framework
• Support Execution of DRP plans as appropriate within area of responsibility

PMO

• Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time

OTHER KEY RESPONSIBILITIES

• Work with 3P in Geography as appropriate
• Deliver activities to best leverage IT within area of responsibility

Key Requirements

• Bachelor’s degree in IT or a related field.
• 3 years minimum relevant working experience as an IT Analyst in an FMCG environment
• Desirable experience in;-  Project Management,  ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP
• Reports design with crystal reports or click view.
• Microsoft Structured Query Language Database skills
• Computer Networking
• Client focused and support orientated
• A logical and systematic approach to problem resolution across a broad spectrum of technologies
• Communication and interpersonal skills, both written and verbal
• Analytical decision-making skills
• Of added advantage will be relevant experience with IT systems; SAP background, working with vendors; active agile usage and experience in African markets