Customer Service Officer

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Customer Service Officer

Belima International Business PLC

Hospitality

Customer Service

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4 years

Position

2019-12-23

2019-12-31

Required Skills

Required skills have not yet been specified for this position this job

Fields of study

No fields of study

Full Time

Job Description

Receive inbound calls from both consumers & customers on product & service

qualities

 Respond to telephone calls from customers per the established criteria

 Document all calls with regards to customer inquiries accurately

 To act as Daily Water ambassador and provide top quality, welcoming and efficient

integrated sales customer engagement experience to all new and existing customers

 Deliver Sales & Customer Management targets in order to enable Daily to meet its

business targets and objectives.

 Monitor Call Tracking for responses from sales team so call returns are done in a

timely fashion

 Follow-up with customers that their queries are answered well within a few hours in

regards to the initial phone call

 Provide quality customer service on every call

 Communicate clearly and effectively with customers and promote good listening

skills to Manage length of calls

 Resolve problems efficiently and professionally by applying knowledge of Company

product

 May coordinate and provide training at training classes for customers

 Promote and ensure that the customer service delivered is of the highest quality and

that the standard bar continues to be elevated per the business plan for the year

 Participate in the yearly performance appraisal with the department managers

 Work in conjunction with Sales and Marketing team to deliver the product to the

customer per the contract and to maintain customer satisfaction so that all customers

can serve as references

 Represent Company in a professional manner in correspondence to customers

Job Requirements

BA Degree in Sales, Marketing, Business Management, Economics or equivalent.

 At least 4 years of relevant sales experience in the FMCG industry; especially on

customer service, brand and promotion activities.

How to Apply

applydailywater@gmail.com