Job Description

General Description:

The main duties of this role are defined around first level IT client service within the country office and follow task norms associated with ITIL standards for help desk service.  Additional tasks include IT training for clients, asset management, and hardware repairs.  This role requires frequent interaction with clients, desk-side IT coaching, and has a limited network administrator role.

Duties and Accountabilities:

• Provides standard support for mobile devices including smart phones, tablets and laptops computers.
• Provides office level network administration, including routine troubleshooting.
• Installs, configures, and supports Bank-standard hardware and software.
• Provides technical support to office staff and visiting missions.
• Ensures that World Bank information and IT systems are protected in a manner consistent with information security policy, procedures and standards.
• Provides direction, support and training to clients. Helps clients solve IT problems.
• Facilitates preparation for video conferences and other collaborative activities, such as Webex sessions.
• Manages all local IT assets and assists clients to manage data.

Job Requirement

This is an entry level, IT support role where candidates are expected to have at least 3 years of experience.  Recent university graduates who have attained a bachelor’s degree in areas of IT or related disciplines, are encouraged to submit CVs for consideration.  The work of this position requires general fluency in both English and French.

• Information Technology diploma or university degree, preferably in Computer Science or related area, plus a minimum of 3 years of experience providing IT support or facilitating IT training in an end-user environment.
• Expresses thoughts and ideas effectively in oral and written communications in English.
• Works with technical material and translates material into layperson’s terms.
• Ability to analyze information and draw accurate conclusions.
• Ability to apply problem solving strategies to evaluate and solve problems effectively.
• Copes effectively and is productive under normal work stress.
• Shows an understanding of other people’s concerns, motives, feelings, strengths, and limitations.
• Ability to work cooperatively and collaboratively in a virtual team environment.
• Proficient knowledge and understanding of effective practices for dealing with clients in a variety of situations.
• Ability to provide basic assistance and training to other staff members.
• Basic ability to ensure the efficient operation of network components.

How to Apply

The World Bank is using a new application process for this job specifically, qualified candidates are asked to follow the detailed process noted below to apply for the position.  CV and written messages should be submitted in English. Only selected candidates will be contacted. The deadline for applications is Jan 03, 2020.

Go to www.worldbank.org then near the bottom select: ‘Jobs’ under ‘For Job Seekers’

Scroll down to middle and select link to Explore our ‘Current Openings’.

Under ‘Career Opportunities’, you will see all available vacancies in the job site.

In the box ‘Keyword or ReqID’ enter Req5416 then Search.  The vacancy for Ethiopia will appear, select it and then follow process under ‘Apply Now’.