Scope of work/Job Purpose:

IT officer is responsible to support/assist IRC staff directly or indirectly related with any computers and IT equipment's, and software, IRC standard and IRC work related. The IT Officer is responsible for the implementation of the IRC IT Policy and training staff on the IT policy. The IT officer also needs to perform tasks which are requested from the immediate supervisor and technical supervisors from Addis.

This position reports to Field Supply Chain Manager and will have the following responsibilities:

Detail Responsibilities and Tasks:

• Insure all IRC standard software are installed on every IRC computers
• Support staff in Network, Hardware and software issues
• Make sure the Network Infrastructure is properly functioning.
• Ensure IRC Computers are Safe and Virus Protected
• Frequently monitor the internet usage of the office Internet connection.
• Support Procurement officers in Identifying the right IT related equipment’s purchase
• Follow up on IT related equipment maintenance in collaboration with other units
• Prepare field visit program/schedule and implement it.
• Remotely Check KACE machines in the field and include their status in the weekly report.
• Frequently travel to the field for IT support visit as planned and as the need arise.
• Take IRC computer inventory audit report periodically.
• Keep track of helpdesk tickets and assign them to the responsible staff
• Manage Melkadida/Dollo Ado Offices’ network including the Servers,Aps and PABX system
• Follow up if internet connection is not working or when there is slow connection.
• Install and maintain Local-area networks (LAN), which includes all field offices in IRC Ethiopia Program.
• Installing and configuring network devices like Print Server, Switch/Hubs, Router and cabling (Class B).
• Configure a computer to connect to the local area network.
• Installing and configuring network software on a server.

Ensure proper naming and tagging of IT equipment and ensure safe software is installed.

•  Properly name all IRC computers and network devices.

• Periodic inspection and auditing of IT and network equipment.
• Remove unsafe and not licensed as well as non IRC standard software from computers.
• Follow up all IT equipment's i.e. computers, printers and photocopiers are dust protected.

Provide continues IT support and Training

• Follow up computer and network users are using internet service without interruption.
• Provide continues support for IRC staff on:
• On Prologs usage. 
• BVA system usage
• Finance software e.g. sun
• Printer and Scanner usage.
• IT equipment usage.
• On how to access IRC network and web based services.
• On how to take backups from their system and recovering files.
• Awareness creation about IRC IT police and on IRC web based services individually and in-group.
• Work in cooperation with the ISP (Internet Service Provider) Ethio-Telecom to fix problems when service failure occurred from their side.

·         Orient and train new user staff on IRC web based services and polices. Such as:

•   IRC IT policy
• Webmail.theirc.org
• MS-Outlook
• Selfservice.rescue.org
• Learning.theirc.org
• Rescuenet.theirc.org
• Sendit.theirc.org
• Provide Ms office  training for IRC staff as per the demand

Configure and setup IRC hardware and other web services

• MS-Outlook
• Network devices and internet access
• TCP/IP Printer or Network printer, standalone printer
• Scanner
• Prolog and File server
• CDMA
• SMART phones

• BSC/MSC in computer science, Information Technology or other related fields

•  3 years of relevant experience with the first degree.

• 2 years of relevant experience plus post graduate degree.                                                                              

• Relevant experience in Networking, System Administration, Database Management and IT Support

• CISCO, MCSE or Other certifications/training in Information Communication Technology, Training on Advanced/specialized computer applications are advantages

• LAN administration and Windows Server 2008 experience.

• NGO experience is a plus