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Job Expired

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Customer Service Manager

Dashen Bank

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Finance

Banking Management

Position

2020-01-24

to

2020-02-03

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

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Job Description

Job Description

DB/ Vacancy- 011/20

For Dashen Bank Gode Branch

Job Summery

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years of banking experience

Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.
  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Ability to respond to basic client enquiries  and instructions and the capability of advising and resolving most issues and requests.
  • Project management skills

How to Apply

Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)

Note:

  • Applicants should specify the vacancy number on the cover letter /application letter and fill all the details on application form from the link below  and shall save in PDF format (mandatory).
  • CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
  • All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).

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