Key responsibilities but not limited to:

• Implements, installs, configures, monitors, troubleshoots and evaluates existing and new operating & network system and ensure all staff, lab computers, projectors, and other office machines run smoothly
• Create Maintenance schedule and ensure all staff computers and office machines’ software are up to date
• Ensure that all lab computers and back-office machines and servers are clean
• Make sure the availability of the training materials like Marker, laser-pointer, spare batteries and ensure that enough backups are kept.
• Be acquainted with the available help resources and stay updated with the current technology changes.
• Ensure proper treatment and authorized removal of equipment.
• Log equipment damage, malfunctions, and report accordingly
• Provide end-user support, resolving technical issues and provides technical assistance for all Operating system
• Basic understanding of server-side systems like DHCP, DNS, Active Directory, Samba.

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information System, Electrical Engineering, Business Information Systems, or a related field with 1+ years of work experience or
• A college diploma with a minimum of 5 years of work experience as a computer lab technician with a solid understanding of IT training or
• 4 to 5 years of work experience as a lab technician with a COC certificate of level IV in 

Other Skills/competences:

• Excellent time management, organizational skills and attention to detail
• Good verbal and written communication skills of English
• Ability to work well with all levels of management, trainees, as well as trainers
• Experience working in a fast pace environment
• Ability to manage multiple assigned tasks at a given time
• Established interpersonal skills
• Enthusiastic, self-starter attitude
• Hands-on problem-solving experience
• Strong collaboration skills and the ability to work in a large team