Job Expired
HR Service Specialist Lead and People Experience Lead
Unilever
Business
Human Resource Administration
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3 years
Position
2020-02-21
to
2020-03-02
Full Time
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Job Description
Job Description
- To provide and enable site/unit/country based structured and efficient customer service i.e. Serve as a single point of contact on all administrative HR related services
- Provide effective communication channel for both external and internal users i.e. job seekers, suppliers and vendors (current and potential)
- Responsible for all HR services related queries and queries in line with Service Delivery work streams and systems i.e. administer, investigate, communicate and close issues & service in regard to:-
- Talent Management (Performance Management, Resourcing /Recruitment) (including Talent Plus)
- Reward (pay & benefits) Management
- Payroll Management
- Workforce Administration (includes HRMS – people soft)
- Receive and disseminate work stream communication to users and feedback to work stream specialists.
- Maintain a register on customer service levels and record all cases on site.
- Obtain, retain and provide all general documentation i.e. forms, processes, polices etc as advised by the HRBPs, SDM, ETs, and work stream specialists.
- Support SLA and general reports data collection, compilation and submit to work stream Specialists
- Support the on-boarding process for new joiners/ movers into the business.
- Interface with local/country single point of contacts.
- Monitor budget and keep record in regard to invoicing and payment for all HR services
- Exit process administration
- Escalate all unresolved issues and problems respective work stream and the SDM
- Distribute induction / on-boarding packs
Confirm vacancy in structure / establishment & ensure relevant authority / approved requisitioning process
- Advertise / source as appropriate i.e. advertise, data bank, institutions, 3p recruiting agencies etc
Receive, (scan or email) & submit applications to specialist (only supporting role)
- Distribute learning materials or explain online learnings available to employees
- Workforce Administration
- Provision of standard HR Forms & other documents
- Compile & submit employee changes and submit to WFA specialist
- Ensure smooth clearance process for all employees
- Inputs to SDC workforce admin / Specialist – standard reports
- Disseminate communication materials i.e. policies, GPS, process guidelines, General notices, forms i.e. leave, PDP, loans and other related forms etc
Job Requirements
- Bachelor Degree in HR or Business related field with 3 years experience in HR related areas.
- Relevant knowledge in resourcing and learning
- Attention to details
- Interpersonal/Teamwork
- External Orientation
How to Apply
Applicants who fulfill the above criteria can send their non-returnable CVs before the application deadline Via Ruth.Samuel@unilever.com email address, referring the position title in the subject line of your email; no photocopies of educational/training certificates are required at this stage; applicant who doesn't follow the required application procedure will automatically be disqualified from the competition.
Please title your application with a subject line: - " HR Service Specialist Lead and People Experience Lead ”
Women are highly encouraged to apply.