Job Expired
The International Committee of the Red Cross Delegation
Business
Business Administration
------
2 years
Position
2020-03-04
to
2020-03-12
Full Time
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Job Description
The Community Contact and Feedback Operator is the primary point of contact between a caller and the ICRC. This front-line role is important in leaving callers with a positive impression of the ICRC and in ensuring the ICRC understands and, when appropriate, can be responsive to their needs. S/he must maintain a good overall understanding of the ICRC’s activities and operations in Ethiopia, feel a sense of ownership in responding to the queries of callers, and be able to distinguish between calls that can be addressed directly and others that will require to be routed to the appropriate departments and/or to the delegation management. S/he must also be able to understand and implement ad hoc requests from departments for specific surveys or verification.
Accountabilities and Responsibilities
Place of work: Addis Ababa with occasional travel to ICRC’s operational areas in the country.
Alternatively, you can submit application & CV with copies of relevant documents in person to the ICRC Delegation in Addis Ababa (in front of EIAR, around Megenagna Egzeabher AB Church) OR, send to the ICRC Delegation Addis Ababa, Human Resources Department, and P.O. Box 5701, Addis Ababa.
Women and persons with disabilities are highly encouraged to apply.
Please note that only short-listed candidates will be contacted. No payments are required or accepted for this process and any canvassing will lead to disqualification.
Closing Date: March 12, 2020
For more information, visit website: https://www.icrc.org/ .
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