Job Expired
Customer Service Manager
Dashen Bank
Finance
Banking Management
------
6 years
Position
2020-05-13
to
2020-05-23
Full Time
Share
Job Description
Job Description
Customer Service Manager I (For Kebri Dehar Branch)
DB/ Vacancy- 0/20
Job Summery
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
- Proficiency in Somali Language is Mandatory
Experience
- Minimum of Six (6) years of banking experience
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
How to Apply
Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)
Note:
- Applicants should specify the vacancy number on the cover letter /application letter and fill all the details on application form from the link below and shall save in PDF format (mandatory).
Application form for online application.xlsx
- CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
- All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).
Related Jobs
5 days left
Wegagen Bank
Branch Manager IV
Branch Manager
Full Time
5 yrs
1 Position
Bachelor’s degree in International trade, Business Administration, Management, Accounting, Economics or in a related field of study with relevant work experience, out of which one year experience as Business Manager- III (Customer Service Supervisor-II) or relevant experience.
5 days left
ZamZam Bank
Branch Manager
Branch Manager
Full Time
5 - 8 yrs
1 Position
Bachelor's Degree in Economics, Management, Accounting or in a related fields of study with relevant work experience, out of which 2 years as senior officer or customer service manager or equivalent role in branch banking area.
8 days left
Binget Group
Branch Manager I
Branch Manager
Full Time
3 - 7 yrs
2 Positions
BA Degree or Diploma in Accounting, Marketing, Economics, Banking & Finance, Business Administration or in a related field of study with relevant work experience Place of work: Addis Ababa and Oromiya.