About WGGA

WGGA Eye Centre is a full service multi-specialty practice located in Addis Ababa, Ethiopia. Established in 2012, we have expanded to a group of eight certified Ophthalmologists, an Ophthalmic Medical Technologist and five Optometrists. Our compassionate experienced team is dedicated to providing high quality eye care in Ethiopia that strives to exceed your expectations.

Our Eye Centre offers state of the art diagnostics, comprehensive eye examinations and the most advanced vision correction treatments and procedures for eye diseases and disorders. We’re committed to providing leading-edge patient-centered care for everyone, from babies to seniors. We're the eye doctors in Ethiopia for you!

WGGA also committed to building and furthering the capacity of Ethiopian Ophthalmologists and allied ophthalmic professionals. We are extremely proud of our team of Ethiopian professionals.

WGGA Eye Centre is a division of WGGA Medical Services plc. Established by two Ethio-Canadians, who have actively been engaged in philanthropic medical initiatives in East Africa for the last +10 years.

Job Summary

Provide information by accessing all type of calls. Assist customers by providing fast and accurate information, handle emergency calls and assist people with patience.

 Detail Duties and Responsibilities:-

• Interrupt busy lines if an emergency warrants.
• Answer incoming telephone lines in a professional manner and call patients when needed
• Schedule patient appointment and manage optimal order of patient visit based on physician and type of patient visit
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectation
• Keep records of calls placed and received,
• Provide relay service for hearing-impaired users.
• Listing customers lacking details or complete information.
• Promote company products, services, and time plans when appropriate.
• Monitor or check busy or answered lines
• Provide assistance for customers with special need requests.
• Record messages to be used on telephone systems if necessary
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Performs other related duties assigned by the immediate supervisor.

Required skill and Education

 A.     Education

• TVET diploma in relevant field of study

B.      Experience

• 2 and above years of relevant work experience specially in privet owned or share companies

C.      Technical and other  skills

Good communication skills,  Ability to think quickly and pleasant speaking skills

Ability to use computer applications

Ability to analyze and solve the problems

Ability to work under pressure