The ICT Manager, under the overall guidance of the Country Director and the Regional ICT Manager, ensures the innovative and effective use of ICT in Plan’s work. This includes both ICT arrangements to support and facilitate organisational business, as well as the use of ICT in development and humanitarian projects and programs.

Dimensions of the Role

Providing technical oversight and support to ICT Coordinator in CO (direct report) and 3 ICT Coordinators based in the three Program Units, who are under the direct line management of the Regional Program Area Managers.

Overseeing outsourced services such as routine maintenance of ICT equipment by external entities.

Directly managing the ICT budget at the Country Office, but also oversees the use of ICT related budgets held by other departments and offices such that all ICT related procurement meets organisational standards.

Responsible for giving strategic direction to, and overseeing the delivery of, quality ICT Infrastructure and Information Security in line with corporate systems standards in all offices to meet the needs and aspirations of over 300 ICT users; and for leading thinking and innovation related to ICT for Development (ICT4D), in liaison with relevant program staff.

Accountabilities

Develops and leads the implementation of the country level ICT strategy based on the Global ICT strategy, ensuring that relevant operational plans and working modalities exist to support delivery

Develops a country level ICT  Business Continuity Plan

Develops an ICT4D implementation plan to guide the use of ICT4D in projects and programs to be undertaken in the Program Units. This may include ‘stand alone’ ICT4D initiatives, or more usually the incorporation of ICT4D elements into other program initiatives related to education, health etc.

Develops an effective countrywide ICT Infrastructure and manages the overall ICT service provision in the country

Oversees the delivery, continuity, information security, risk management and effective support of ICT infrastructure and systems comprising a) desktops, laptops, servers, printers, routers, switches b) Corporate Applications (ES4, PPM); and c) a variety of software licences (such as  Microsoft Office, Microsoft Office Project; Microsoft Windows Professional; Microsoft Windows Server; Microsoft SQL Server)

Provides strategic input to the budget planning processes, advising on the allocation and control of financial resources and maintaining overall responsibility for the ICT budget in the Country Office

Supports well managed and high performing ICT team, contributing to work planning, and performance management of ICT staff

Builds country ICT capacity, aligned to Plan’s strategic directions, global strategic ICT plan, corporate policies and local priorities as an integral part of the Country Strategic Plan.

Works closely with country management team on the country’s business priorities to make ICT an effective strategic enabler for the implementation of the CSP

Participates and provides inputs in the development and implementation of the global ICT strategy 

Indicators of Success

Regular Management reports

ICT Plans and strategies in place

Meet Service level Agreements(SLA) targets

Corporate  systems and ICT services meet the needs of the organisation

ICT Procedures and guidelines in place.

Resilient Country ICT Infrastructure

Adherence to corporate standards, design and architectures

ICT4D criteria for use in place

ICT4D integrated in program / project design

Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures

Technical expertise, skills and knowledge

Knowledge, Skills, Behaviours, and Experience Required to Achieve Role’s Objectives:

Educational Qualification and Experience

• Minimum of Bachelors degree in Computer Science/Information Science
• 7 years technical and supervisory experience and of which at least 2 years is in a managerial post.
• Demonstrated experience in the development and oversight of ICT infrastructure and systems in organizations of comparable size and complexity.

Knowledge

•  Thorough knowledge of cutting edge ICT technologies, including hard and software.
• Sound understanding of systems issues, including monitoring, maintenance and risk management
• Broad knowledge of development issues, and specific knowledge of the use and potential use of ICT4D

Skills Specific to the Post

• ICT technical skills in infrastructure and applications
• Understanding of Plan’s business processes and strategic objectives
• Proven knowledge of Microsoft Windows, SQL Server, Exchange server, Networking and communication Technologies.
• Database Administration skills
• Ability to understand and communicate context and opportunities for ICT in development and ICT innovation for programs
•  Project Management Skills
• Leadership and team building skills