Job Expired
Junior Operations and Client Care Executive
Segon-Marill International Movers PLC
Business
Marketing Management
------
1 years - 2 years
Position
2020-09-23
to
2020-10-01
Full Time
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Job Description
Job Description
Duties and Responsibilities
- Cooperate, assist and work closely with the Sr. Operations and Client Care, to enhance and develop Jr. Operation and Client Care officers’ capacity through training, coaching and making sure any operational activities meet to company’s service quality objectives.
- Acquires and inputs vessel schedules data from carrier. Coordinates with origin/destination and facilitates the receipt and dissemination of pertinent load information.
- Perform daily track and trace to ensure prompt update of shipment status.
- Keeps customers informed as to the status of shipments and reacts to route problems in a productive manner.
- Follow up the declaration process, port invoices (Djibouti and local bonded warehouse fee invoice), container demurrage and other related service invoices.
- Attend regular briefing and training and meet customers requirement
- Ensures that all operational contract documents are complete and conform to Segon-Marill’ s Service Level Agreements, policies and procedures
- Follow up the declaration process
- Follow up the status of operations and update client/agents
- Accurate and timeous reporting of delayed operations to the Operations and Client Care Manager
- Prepare daily updates on Software-based internal system and File Log
- Manage operations according to set deadlines
- Keep each Operation files neat and organized.
- Follow and ensure all empty containers after delivery are returned to the port timely.
- Follow and ensure all the necessary documents for outbound shipments are send to the destination agent for clearance and delivery purpose
- Provide professional, efficient and timeous communications to clients with regard to incoterms, restrictions and permits
- Request invoices for each file from partners.
- Prepare draft invoice
- Maintain a high degree of professional and ethical relationships with internal customers and external entities
- Make sure all services are conducted accordingly to SMIM internal Service Level Agreements and follow for proper implementation.
- Carry out similar to the above activities whenever instructed by his/her supervisor
Communication and Networking
- Communicate with client’s, SMIM Experts and Transit team staffs.
Job Requirements
Job Requirement
- BA Degree in Logistics and supply chain management, Marketing Management and related fields.
How to Apply
If you are interested to be part of our dynamic team, exciting work environment and contribute to the mission and vision of our, please forward you're: CV (not more than 3 pages) and cover letter (not more than one page) directly to the above email Vacancy@segon-Marill.com
Please note that only shortlisted candidates will be contacted.
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