Purpose of the Position:   

The receptionist will provide the service in the day-to-day delivery of responsive, effective and efficient Reception activities in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will provide consistent & high-quality service in managing incoming and outgoing telephone calls, receive and assist CRS visitors and staff locating offices and administrative services as required.

Managing Telephone calls and the reception area

• Receives, screens and transmits incoming and outgoing telephone calls to respective staff members;
• Takes telephone messages in the absence of staff members and ensures transmission of messages in a timely and accurate manner;
• Ensure that reception area is organized a neat and professional manner;

Providing assistance to visitors and staff

• Ensure that unauthorized visitor do not walk into the office by checking for details of appointment and verifying this with relevant department staff
• Receives visitors coming to the office in Polite manner, checks for ID card and directs them to the relevant staff by issuing a visitor card
• Assist staff that comes from Field Offices/Project sites in locating offices/staff
• Perform other duties as required

Job Requirement

Education and Experience: Completion of College Diploma in Management, Reception & related fields with 2 years relevant experience

Personal Skills

• Ability to communicate effectively both in English and Amharic languages
• Ability to deal with people courteously
• Ability to safe guard confidentiality of agency’s information and data
• Ability to answer calls with tact judgment and poise
• Ability to answer calls under heavy traffic load
• Good knowledge of Microsoft Office applications
• Good knowledge and skills of telephone system operations switchboard system and regulations

Required/Desired Foreign Language: English

Agency-wide Competencies for all CRS positions:

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

*Trusting Relationships *Professional Growth *Partnership *Accountability

How to Apply

Please enter via https://form.jotform.com/202621940788561 to fill a form and attach your up-to-date CV before the application deadline, October 1, 2020.

Applications should be submitted by October 1, 2020, up to 5:00 PM, late submission will not be accepted. These job opportunities are open to Ethiopian nationals only. Phone solicitations cannot be accepted. You will be contacted only if you are selected for a written exam/interview.

“Qualified women and persons with disability are highly encouraged to apply”

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Equal Opportunity Employer