Job Expired
Operations Associate
Kifiya Financial Technology
Business
Business Administration
------
2 years - 4 years
Position
2020-09-23
to
2020-10-09
Full Time
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Job Description
Job Description
The overall purpose of this job is to be responsible for partner identification, recruitment, training/onboarding, retention, and engagement. Ensure that we maintain the highest level of customer service through our partners. Be the link between partners and internal teams to ensure we give partners value. and comply with the company’s standard.
- Manage all dedicated accounts to ensure an excellent customer experience.
- Work closely with Operations and Product Development teams to identify customer demands and pain points.
- Plan and implement corrective actions to improve service and partner performance whilst managing costs.
- Invite and train partners in line with the training manual.
- Activate trained partners into the company’s system.
- Follow up partners to ensure that they regularly service customers’ orders and establish reasons for non-conformity.
- Grow quality base of the active Partners.
- Manage dedicated accounts to ensure achievement of KPIs and SLAs
- Update daily / weekly / monthly reports and BU KPIs
- Keep record of partner merchandise
- Undertake partners’ disciplinary process.
- Identify potential partners for the company.
- Ensure customers’ orders are serviced within expected timelines.
- Manage Sacco operations for the partners
- Undertake off-boarding of partners.
- Any other duties that may be assigned by the supervisor.
Job Requirements
- Bachelor’s degree in a Business related field.
- Minimum 2 - 4 years of relevant experience.
- Ability to think on one’s feet
- Ability to handle irate partners in a calm and diplomatic manner.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals.
- Strong analytical and problem-solving skills.
- Strong persuasion and influencing skills.
- Flexibility and adaptability.
- Open to change.
How to Apply
Qualified and interested applicants can send your CV via email: recruitment@malefiyajobs.com or online on www.malefiyajobs.com.
Only short listed candidates will be contacted.
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