Job Expired
Operations Associate
Kifiya Financial Technology
Business
Business Administration
------
2 years - 4 years
Position
2020-09-23
to
2020-10-09
Full Time
Share
Job Description
Job Description
The overall purpose of this job is to be responsible for partner identification, recruitment, training/onboarding, retention, and engagement. Ensure that we maintain the highest level of customer service through our partners. Be the link between partners and internal teams to ensure we give partners value. and comply with the company’s standard.
- Manage all dedicated accounts to ensure an excellent customer experience.
- Work closely with Operations and Product Development teams to identify customer demands and pain points.
- Plan and implement corrective actions to improve service and partner performance whilst managing costs.
- Invite and train partners in line with the training manual.
- Activate trained partners into the company’s system.
- Follow up partners to ensure that they regularly service customers’ orders and establish reasons for non-conformity.
- Grow quality base of the active Partners.
- Manage dedicated accounts to ensure achievement of KPIs and SLAs
- Update daily / weekly / monthly reports and BU KPIs
- Keep record of partner merchandise
- Undertake partners’ disciplinary process.
- Identify potential partners for the company.
- Ensure customers’ orders are serviced within expected timelines.
- Manage Sacco operations for the partners
- Undertake off-boarding of partners.
- Any other duties that may be assigned by the supervisor.
Job Requirements
- Bachelor’s degree in a Business related field.
- Minimum 2 - 4 years of relevant experience.
- Ability to think on one’s feet
- Ability to handle irate partners in a calm and diplomatic manner.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals.
- Strong analytical and problem-solving skills.
- Strong persuasion and influencing skills.
- Flexibility and adaptability.
- Open to change.
How to Apply
Qualified and interested applicants can send your CV via email: recruitment@malefiyajobs.com or online on www.malefiyajobs.com.
Only short listed candidates will be contacted.
Related Jobs
20 days left
Champion Trading and Properties PLC
Administrative Assistant
Admin Assistant
Full Time
1 - 3 yrs
1 Position
Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and direct incoming calls, emails, and mail, escalating as necessary. - Maintain an organized and tidy office environment. - Coordinate and schedule meetings, appointments, and conferences, including booking rooms and arranging catering. - Order and maintain office supplies, ensuring adequate stock levels. - Prepare and distribute meeting agendas, take minutes, and circulate action items. - Manage and organize physical and electronic filing systems. - Prepare, edit, and format various documents, including reports, presentations, letters, and spreadsheets.
about 5 hours left
YHAENU PLC
Factory Manager – Carton Manufacturing
Factory Manager
Full Time
7 yrs
1 Position
Bachelor’s Degree in Business Administration, Management, Economics, Industrial Engineering or in a related field of study with relevant work experience, out of which 3 years as senior managerial /management. Duties and Responsibilities: - Plan, coordinate, and control the manufacturing processes to ensure efficient production and quality output. - Manage production schedules and ensure timely delivery of customer orders. - Supervise and lead a team of supervisors, technicians, and production staff.
about 5 hours left
Mieyona Foam Private Limited Company
Strategic Planning and Business Development Manager
Business Manager
Full Time
8 yrs
1 Position
BA Degree in Business Administration, Marketing Management, Economics or in a related field of study with relevant work experience, out of which 3 years in a leadership role in the manufacturing & construction sector.
1 day left
Selam Bus Line Share Company
Share Administrator
Share Administrator
Contract
1 - 2 yrs
1 Position
Bachelor’s Degree in Legal Studies, Business Administration, Accounting, Public Administration, Finance or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and update shareholder records and databases. - Coordinate and process share transactions, including issuance and transfers. - Ensure compliance with relevant regulatory and legal requirements. - Collaborate with the Investor Relations Manager on shareholder communication strategies.
1 day left
New Abyssinia Trading plc
Auxiliary Transistor
Transit Officer
Full Time
2 yrs
1 Position
Bachelor's Degree in a related field of study with relevant work experience
1 day left
New Abyssinia Trading plc
Auxiliary Transistor
Transit Officer
Full Time
5 yrs
1 Position
Diploma in a related field of study with relevant work experience