Job Description

Job Objective:

Reporting to the Finance Manager the successful candidate will be responsible for providing first-line user support, analyzing and resolving ad hoc queries regarding the entire Sage Deployment in the organization. The Organization is current running SAGE X3 version 9 and will soon be upgrade to version 12. Therefore the ideal candidate must demonstrate hands-on experience in supporting the two versions of SAGE.

Outputs:

Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy:

User Support

• Provide first-line user support, analyze and resolve ad hoc queries regarding the entire Sage Installations.
• Give first line support to internal customers on a daily basis.
• Liaise with second-line support and development teams.

Training

• Assist in identifying user training needs.
• Assist with the training and provide one-on-one coaching of business users.
• Ensure that SAGE user manuals have been issued and read by all users.
• Propose to Group IT any changes required on the user manuals.

Daily Systems use and Compliance

• Monitor and ensure that users are using the system as designed on a daily basis.
• Assist users to close our transactions successfully in Sage on a daily basis
• Report to management any departments or sections not using SAGE on a daily basis for corrective action. 

Roles and Segregation of Duties

• Help define and refine business processes for Sage End to end.
• Clearing of failed interface and integration transactions and relevant reporting to management.
• Assist with the design of roles within Sage and resolve any segregation of duties issues together with the authorizations team.
• Help ensure that Sage user documentation is accurate and complete.

Systems Support

• Analyze causes of failures on Sage interfaces and integration messages and events.
• Analyze reconciliation reports (e.g. Sage vs One Stream), identify reasons for differences and work with the business owners to resolve.
• Liase with Group Central Sage support to ensure that master data maintenance is accurate and timeous.

 New Systems and Solution Development

• Assist with planning, design, testing and implementation of Sage functionalities.
• Assist with the creation of test packs to support testing Sage scenarios.
• Assist with the preparation and planning for UAT e.g. facilities, test data, identification of correct business participants.
• Assist with the identification of solution gaps and the review, approval and prioritization of potential changes.
• Serve as internal consultants to the Sage project teams on current business processes and procedures.
• Contribute to the SAGE awareness and compliance programme to facilitate increasing SAGE knowledge & skills within the business. 

Duration on Employment:

• This position is for a Contract Period of 2 years with the option of extension

Job Requirements

Qualifications and Experience:

• Bachelor's degree in Finance or Accounts
• Certified accountant OR ACCA accredited
• At least 5 years’ proven track record in Finance, Supply Chain, Operations Support or Systems Support.
• Must possess the ability to specialize and further develop skills in other system being run across the group.
• Experience in managing and leading outsourced service providers
• Strong knowledge of IT service management/service control processes
• Strong knowledge and understanding of IT technology including interfaces and integration.
• Experience leading service teams, internal and/or vendors
• Good commercial and business awareness
• Good technical knowledge/understanding of SAGE technology
• Experience with UAT
• Experience in SAGE in a logistics environment
• Computer knowledge:
• MS Excel (advanced)
• MS Word

Skills:

• English written and verbal communication skills
• Interpersonal skills (relationship-building, leadership)
• Open to critical feedback and delivery focus
• Organizing & time management skills
• Quality focus and attention to detail
• Aptitude for technology
• Withstanding pressure and able to cope with short/tight deadlines
• Problem solver and professional analytical skills
• Confidentiality

How to Apply

If you are interested in this position send your CV ONLY through www.ethiojobs.net or  Juniper@ethiojobs.net