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Junior Customer Experience Officer

Ethiochicken Ethiopia

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Business

Marketing Management

------

0 years

Position

2020-10-27

to

2020-11-06

Required Skills
Required skills have not yet been specified for this position this job
Fields of study
No fields of study

Full Time

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Job Description

BACKGROUND

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. Ethiochicken is an Ethiopian based company.

OUR VISION

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

SUMMARY OF POSITION

The Junior Customer Experience Officer will be the voice of customers, responsible for identifying key pin points/opportunities across end to end customer experience. The primary objectives of the Customer Insight & Innovation team at Ethiochicken is to collect insightful feedback through research, to build a comprehensive picture of what Ethiochicken customers want and drive incremental improvements on customer satisfaction.

 DUTIES AND RESPONSIBILITIES

  • Conduct day to day survey (Survey will be provided)
  • Setting up and facilitating focus group discussions with relevant stakeholders (discussion points will be provided)
  • Translating the survey into a different language
  • Participating in data cleaning and contributes to data analysis if needed
  • Data entering, managing and keeping data Online and offline in a clear, concise and accurate way
  • Record daily reports, as well as attend and actively participate in team meetings and discussions
  • Share information on challenges faced, specifically relating to a misunderstanding of questions or unavailability of data.
  • Answer customer grievance calls and directs to responsible stakeholder
  • Handling data utmost confidentiality
  • Reporting on activities conducted, challenges faced, and progress made on collecting data.
  • Be involved in giving feedback on data collection methods and tools designed.
  • Other duties as assigned. 

Job Requirements

COMPETENCIES: -

  • Accountability
  • Analytical skills
  • Excellent interpersonal skills
  • Excellent communication skills, both written and oral
  • Keen and proactive to learn and continuously develop technical knowledge
  • Tigrigna and Oromifa languages are advantageous

 QUALIFICATIONS REQUIRED

  • BA Degree in Marketing Management or other related fields

Experience:

  • 0 Year experience (Fresh graduate)

How to Apply

 APPLICATION INSTRUCTIONS

Please title your application with subject line: - "Junior Customer Experience Officer" 

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through ethiojobs.net or

e-mail: careers@ethiochicken.com

  Women are highly encouraged to apply!

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