Job Description

The call center operator carries out various functions; the following job description shows the major duties, tasks, and responsibilities usually assigned to the role by most firms:

• Interview clients during telephone calls to obtain information useful in providing effective solutions
• Achieve sales objectives by making telesales and utilizing upselling opportunities
• Handle customers’ orders, process and transfer their orders to drivers.
• Proffer advice and recommendations concerning company products and services
• Manage inbound calls to ensure effective and timely resolution of customer issues
• Place outbound calls to verify customer satisfaction and to tele marketer company products/services
• Ensure compliance with set standards of customer service when conversing with clients
• Assist customers in resolving issues with purchased products or services
• Create and update customer profile/accounts to allow for easy resolution of customer problems
• Operate computer and IT equipment such as switchboards, headset etc.
• Escalate complex issues to more experienced call center operators for proper resolution
• Inspect work equipment to verify they are in good working order, they also notify technicians in case of a malfunction
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
• Attend workshops, seminars, and conferences to enhance job skill and knowledge
• Go the extra mile to build and maintain positive trust relationship with clients

Job Requirement

The following are common requirements you will need to meet to qualify to access the post at most firms:

• Education and Training: To become a call center operator, you require minimum of a high school diploma and vocational training in computer operations. Having previous one year experience as a customer service representative comes in handy for the position as a flair for meeting and talking with people is also required
• Problem-solving Skill: Call center operators are able to evaluate customers’ inquiries to provide solutions useful in meeting their needs
• Communication Skill: They are proficient in using clear and appropriate Afaan Oromo, Amharic and English language when interacting with customers to resolve their issues. To speak French and Chinese/Mandarin/ is an asset
• Customer service Skill: They politely interact with customers and ensure their issues are properly addressed.

Location: Addis Ababa

No. Required: 10 persons

How to Apply

Interested applicants should come with their original documents and copy and credential vita within 10 consecutive working days in the following address available

Address: In front of , Dembel City CENTER ,Aberus Complex 3rd floor ,office number 306,

TEL: 0115582488, 0118722773