Main Duties and Responsibilities:

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Writing Memos and any other documents that different department staff might need.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Schedule appointments, maintain, and update appointment calendars.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine answers to questions from customers or members of the public.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Keep a current record of staff members' whereabouts and availability.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Schedule space or equipment for special programs and prepare lists of participants.
• Enroll individuals to participate in programs and notify them of their acceptance. 

Job Requirements

Education and Experience

• diploma generally required with 2 years receptionist
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software applications
• knowledge of customer service principles and practices
• keyboard skills
• ability to work a switchboard

Key Competencies

• verbal and written communication skills
• professional personal presentation   
• customer service orientation  
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance

How to Apply

Please send ONLY your CV to hr@eastafricantradinghouse.com. Only shortlisted and qualified employees will be contacted.