Job Description

Responsibilities…

• Develop consumer and commercial customer solutions to local and national accounts.
• Generate new business leads as well as foster existing customer relationship
• Ensure complete customer satisfaction in a fast-paced environment.
• Answer customer inquiries and resolve their issues /concerns
• Schedule delivery and pick up of equipment
• Maximize /generate additional sales revenue through superior customer service on all existing orders
• Finalize sales from all inbound inquiries and successful outbound telemarketing
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment.
• Generate, process, analyze and review the daily business reports
• Support all team members·        
• Cooperate, assist and work closely with the Sr. Operations and Client Care, to enhance and develop Jr. Operation and Client Care officers’ capacity through training, coaching and making sure any operational activities meet to company’s service quality objectives.
• Acquires and inputs vessel schedules data from carrier. Coordinates with origin/destination and facilitates the receipt and dissemination of pertinent load information.
• Perform daily track and trace to ensure prompt update of shipment status.
• Keeps customers informed as to the status of shipments and reacts to route problems in a productive manner.
• Follow up the declaration process, port invoices (Djibouti and local bonded warehouse fee invoice), container demurrage and other related service invoices with the Operations department of MACCFA
• Attend regular briefing and training and meet customers requirement
• Ensures that all operational contract documents are complete and conform to Segon-Marill’s Service Level Agreements, policies and procedures
• Follow up the declaration process with the Operations department of MACCFA
• Follow up the status of operations and update client/agents as well as Marketing Experts accordingly

Job Requirements

Qualifications, Skills, competence or any requirement for the position

• Bachelor’s degree required , preferably in Business or Marketing Management, Logistics and supply chain management and related field of studies.
• No experience is required
• Effective communication skill
• Result Oriented, attention to detail and good time management skills

How to Apply

interested and qualified applicant should apply through the email below

  vacancy@segon-marill.com