Job Description

International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA based Joint Commission International (JCI) for five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to recruit the following new position in Customer Relation Supervisor under Customer Service Section by inviting all qualified and competent applicants:

Required Number: 01

Report to Customer Service Manager

Job Requirements

Qualification and Experience

• BA Degree in Health Science Management 
• Required : Proven experience in Customer communication and Handling
• Plus : Training in Customer Service

Required Skills and Responsibilities

• Excellent customer handling capacity and communication skill
• Good interpersonal skills to interact with variety of customers
• Highly motivated in efficiently fulfilling activities
• Ability to investigating and put resolutions for customers‘ concerns
• Aware of maintain confidentiality and ethical practices
• Fluency in Amharic and English
• Experienced in Microsoft Computer application usage 

How to Apply

Qualified applicants who fulfil the above requirements shall submit their updated CV with Cover Letter and copies of supporting documents using mail address sintayehu@icladdis.com  within 7days of this advertisement.

Note: Please put the position title on the subject line of your email.