Job Description

Department : Sales Systems & Capability

Function : Sales

Reporting to position : Sales Systems & Capability Manager

Purpose of the job

Work with the product owners to develop the implementation plan. Developing coaching and training modules for the field sales staff. Train and coach the field sales force on Sales System functionality and new way if working. Be the point of contact for end-users on all questions, incidents and problems for the sales systems solution 

Key Responsibilities

Change Management

• Work with the product owners to develop the implementation plan.
• General communication to OpCo end-users
• Perform Integration and acceptance testing
• Collect and Validate Change Requests

Knowledge management Key User Team

• Developing coaching and training modules for the field sales staff
• Train the field sales force on Sales System functionality and new way if working
• Infield coaching
• Responsibility of a proper training, handover to a new Key User
• Train end-users
• Maintain local trainings material once in support is this Key-user
• Clear documentation of local roles & responsibilities
• Report training and coaching performance

First Point of Contact for Users

• Point of contact for end-users on all questions, incidents and problems for the sales systems solution
• Responsible for maintaining the list of who does what for all local business activities
• Overall Sales Systems performance reporting
• Propose actions and/or activities required for resolving of the problem or incident
• Align regularly with OpCo IT to investigate rout-causes and create a permanent solution for reoccurring challenges

Set Sales System business objectives

• Receive detailed insights from local sales system Users
• Look out for which functionalities the OpCo should adopt to contribute to the business objectives

Perform other activities as assigned by supervisor

Job Requirements

Education

Degree qualifications (BA, MA, MBA,) in Business, Marketing, Economics, Finance, Accounting,

field of study are preferable:

Experience

• Prior experience in the following areas would be enabling:
• Sales administration
• Marketing Administration
• Prior experience in the Sales function

 Leadership Competencies

• Connect
• Shape
• Develop
• Deliver

Functional Competencies

L1 L2  L3

Customer Insight L2/ Category, Portfolio and Brand understanding L1 /   Channel, Shopper and On-Trade Consumer Understanding L1 /   Route to Market Strategy L2/  Route to Market Profitability L1 /   Customer Management  L2/  Key Customer Planning L1/   Sales Organization and Performance Management L1/   Distributor Management   L3/ Commercial Asset Management  L3/ Selling and Negotiation L1 /   Excellence in Execution   L3/

Languages

• Amharic, English and other local language (Preferred)

How to Apply

 Interested and qualified applicants can send their CV to heineken@ethiojobs.net