Job Description

INTERNAL/EXTERNAL VACANCY ANNOUNCEMENT

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

For more information, visit website: https://www.icrc.org/

The International Committee of the Red Cross (ICRC) Delegation in Ethiopia is looking to hire an experienced, highly motivated and qualified person to fill the position of Digital Officer 1, based in Addis Ababa.

PURPOSE

Digital Officer 1 works to enhance the digital reputation and positioning of the ICRC, furthering the goals and objectives of the digital strategy. S/he supports the ICRC's efforts to connect with relevant audiences through digital content and channels by editing, creating and publishing content in different channels.

ACCOUNTABILITIES AND RESPONSIBILITIES

Standard function description

• In collaboration with the Com manager and Sr. Digital Officer, is in charge of the delegation online platforms (website and social media)
• Contribute in developing online strategies, collect and develop content according to institutional guidelines, in order to reinforce the visibility of the delegation
• In close consultation with the Sr. Digital Officer, maintains relations with the Regional online team
• Support the delegation for all online related needs

Personal profile

• Capacity to set priorities
• Initiative and sense of organisation
• Capacity of analysis and synthesis
• Precise and rigorous
• Autonomous and flexible
• Team work oriented

SPECIFIC ACTIVITIES

Generating new content: The Digital Officer collects from the field, generates, identifies, develops, edits and maintains engaging online content for the delegation (photo galleries, feature stories and news releases) and social media (Facebook, Twitter, YouTube) in collaboration with RCC (Nairobi). All content should follow the validation process. S/he will support the day-to-day maintenance and the update of the ICRC website and social media platforms.

Social media monitoring: The digital officer conducts a follow-up on social media accounts of other humanitarian organizations, media houses and other identified accounts and report best practices. S/he will also report if the delegation or the ICRC is mentioned/referred in any social media platform or website.

Forward planning: The Digital Officer participates to HQ's forward planning, notably ahead of ICRC key dates and events in collaboration with Geneva/Nairobi and the delegation in order to coordinate the publishing of special pages/posts on online platforms in a timely manner.

Coaching and training: in consultation with the Sr. Digital Officer, s/he coaches and trains communication officers or focal persons of other units in charge of content gathering and generating.

Statistical analysis The Digital Officer generates and analyses monthly statistical reports, measures the popularity of the delegation online platforms with Google analytics, Facebook Insights and other tools, identifies pages/posts with low and high visibility and proposes ways to increase views. S/he identifies trends and insights and optimizes spend and performance based on the insights.

Digital promotion: The Digital Officer provides proven expertise in digital campaign management on both organic and paid visibility for search and social channels, particularly on Search Engine Optimization (SEO), in order to promote a content.

Technical support: With the support of RCC/Nairobi, the Digital Officer keeps the delegation online platforms technically updated. S/he reports technical problems to the Digital administrator in Geneva to fix it as fast as possible and ensures the necessary follow-up (test and validation).

External Relations

Building the online network: in collaboration with the Sr. Digital Officer and RCC/Nairobi the Digital Officer contributes in defining and implementing engagement strategies for the social media platforms.

Engaging with the online audience: in coordination with the delegation, RCC/Nairobi, CIM_COM_PR and the concerned delegations, the Digital Officer replies to comments and questions received on ICRC social media platforms (Facebook, Twitter, YouTube etc.).

OFFICE ACTIVITIES

Reporting: The Digital Officer contributes and when required participates in weekly, quarterly, biannual and ad-hoc reports. The DO participates to the relevant online meetings with the Digital counterparts in Geneva and with the RCC team in Nairobi. 

Administrative tasks: S/he knows, applies and complies with all administrative procedures linked to office work (time reporting etc).

Treatment of information: S/he registers and treats information accurately and confidentially when applicable, and saves important messages, documents and materials of interest to the ICRC in the electronic archive.

OTHER

Contribute to the analysis of the security, socio-economic, cultural and political environment relevant to the delegation and shares relevant information with colleagues.

GENERAL DUTIES

• Be aware of the delegations’ objectives and activities
• Understand the three components of the Red Cross/Red Crescent Movement
• Know how to use the messaging system and the various ICRC standard software and applies IT regulations and procedures
• Apply security rules, staff regulations and ICRC administrative procedures at all times
• May be asked to perform duties and task not covered in this job description as well as to provide support to other departments when necessary

Job Requirements

• BA degree in Journalism and communication, communications, digital marketing or journalism, social science, marketing or other relevant fields preferably with a digital background and specialization (managing websites, social media platforms, video projects, etc)
• A minimum of 3 year of relevant experience in managing corporate or official social media accounts (like Facebook and Twitter).
• Knowledge in planning and coordinating a schedule of activity across Facebook, Twitter and other platforms.
• Experience of managing social media campaigns and effective social media techniques.
• Experienced in administering a website with CMS like WordPress and Drupal.
• Experienced in gathering and editing video footages and photographs that are meeting the standards of the organization. 
• Experience in writing and editing content for a website.
• Familiar with Adobe family software.
• Ability to work on multiple projects at the same time.
• Ability to work as part of a team and independently.
• Open to learn and share professional experiences.
• Command of English and Amharic languages is mandatory. Command of other local languages like Somali, Afan Oromo or Tigirigna is advantageous.

How to Apply

Electronic application can be made ONLY through the ethiojobs.net website. Alternatively, you can submit application & CV with copies of relevant documents in person to the ICRC Delegation in Addis Ababa (Around Megenagna, in front of EIAR, around Egziabher ab church OR, send to the ICRC Delegation Addis Ababa, Human Resources Department, P.O.Box 5701, Addis Ababa.

Closing date: January 2, 2021

Women applicants and persons with disabilities are highly encouraged to apply.

Please note that only short-listed candidates will be contacted at all stages of the selection process.