Company Profile 

Pagumen is register by the Ethiopian Investment Agency as Tour Operator. It is established by more than 1300 shareholders spread all over the world including Ethiopian in the diaspora. Its aim is to address the missing link in the conventional tour and travel operation in Ethiopia. 

Pagumen aims to unleash Ethiopia’s potential for sustainable and inclusive tourism development and then promote Ethiopia’s history, culture, nature, hospitality to the world.

The company will provide diverse, full of choices, unique and customized to customers’ peculiar needs and conditions. Pagumen provides a “one window integrated service” for all needs of services and products in the tourism sector. It provides tour operations (inbound outbound & domestic), Ticketing (IATA registered), MICE including event, car rental services with own modern all range cars and many more. It also engages in import of hand crafts, Souvenir articles and jewelries; export of paper products and materials; export of Crafts and Souvenir goods; Retail trade of precious materials and Souvenir goods.

Reporting to:   CEO

General Duties and Responsibilities

 Responsible for Product Development, Tour Operation Management, MICE Management, Ticketing, Car rental, Pricing, Contract management, Quality management, Agent management functions. Designs flexible itineraries, individual and group tour packages for domestic, inbound and outbound tourism activities. Ensures that flexible and customized tour service prices are prepared. Responsible for directing, coordinating, controlling and managing car hire activities, MICE and travel services- facilitating domestic and international air tickets, reservations.

Specific Duties and Responsibilities (but not limited to)

• Plans, organizes, directs, coordinates, controls and manages the overall activities of the department.
• Efficiently responding to and communicating with individuals, groups, tour operators of different countries, as well as locally who are looking for tour services.
• After conducting a thorough market research carefully prepares individual and group package tour and other service prices and from time to time revises same depending upon market condition, research and competitors’ analysis.
• Prepare comprehensive itinerary planning. Provide convenient, cost effective interaction options
• Define service standard and service delivery charter for tour guides, accommodation and other value chain service providers
• Monitor contract and service level agreements with external service providers
• Oversee onsite visit and package design ideas for inspectional and study tours 
• Monitor client services provided by suppliers, collect client feedback, compile and analyze information collected from clients, identify gaps, work with agents and suppliers to improve services
• In accordance with the existing international rules and regulations, responsibly sale and issue international and domestic air tickets for customers and monitor the performance of sales agents
• Execute plans and schedules to ensure efficient and effective service delivery

Job Requirements

Education

• MBA/MA/MBL or Bachelor of Art Degree  in Business Management or Marketing or Economics, Hotel and Tourism or related fields 

Experience

• Eight /Ten years of total work Experience respectively, Out of it 2/4 years at managerial or supervisory level in Similar and related Business companies

Competencies

• Negotiation skill
• Industry/market knowledge and expertise
• Fast and realistic Decision-Making
• Critical Thinking and Problem-Solving
• Planning and Organizing
• Team Work
• Leadership
• Conflict Management
• Business Negotiation
• Customers Management
• Employee relationship management

How to Apply

Application All interested candidates who meet the above criteria and wish to be considered are invited to submit their application with non-returnable comprehensive curriculum vitae (CV), a copy of credentials, and the names and addresses of three references within 10 days from the first date of this announcement to: ceo@pagumen.com  or

Haile Gebreselassie Street Comet Building 1st floor; Next Axum Hotel Tel. 0116 686061

NB: Only short-listed applicants will be invited for interview and or written exam