Reporting to position Site IT Manager 

Purpose of the job

Desktop support of all GF Brewery computers (100+) and users e.g. Application Support, Network Support, Email Support etc. Maintenance and support of all GF brewery office computers, printers, UPS, and software. Install, configure, monitor and maintain GF brewery local area network (LAN).

Key Responsibilities

Desktop support for GF Brewery computer users

• Ensure PCs and laptops for GF Brewery users are up and running
• Ensure necessary applications required by users are installed and working as expected e.g. MS Office, MS Project etc.
• Ensure printers for users are configured and working as required i.e. both local and network printers
• Responsible for setup and deployment of new PCs/Notebooks to GF Brewery users
• Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program
• Troubleshoot and resolve end-user hardware, operating system, and software related problems, from the Help Desk, where possible
• Troubleshoot and resolve basic network and server access problems for end users, from the Help Desk, where possible
• Troubleshoot and resolve issues with LAN, systems, from the Help Desk where possible.
• Troubleshoot and resolve issues with voice communications (Fixed telephone, PBX or IP telephone system)
• Forward technical support issues that cannot be addressed by the Help Desk, to the appropriate regional or central support team.

Hardware support/maintenance

• Raise request for ICT consumables e.g. printer cartridges, flash drives etc, to meet GF Brewery user requests. Ensure that these consumables are of the right specification and quality
• Ensure new hardware procured by Logistics department for the ICT department is of the right standard, quality and specification

Manage/Administer System and Network

• Ensure all GF Brewery IT hardware e.g. servers, printers, UPS, projectors etc. are working and in good condition
• Perform data backups and disaster recovery operations
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
• Maintain an inventory of parts for emergency repairs
• Liaise with vendors and company personnel in order to facilitate purchases
• Responsible for analysis and upgrade of network active/passive devices in line with technology development to ensure optimum speed of the network
• Participate in the administration of Active Directory, SCCM
• Ensure company IT hardware inventory is updated
• Ensure user employees are equipped with the right hardware for optimum throughput

Ensure System and Network Security

• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware of the Central Office and Addis Ababa Branch.
• Protect computer assets by developing security strategies; directing system control development and access management, monitoring, control, and evaluation.
• Develop security awareness by developing orientation and training programs, and counseling clients.

Manage the Brewery telecommunications infrastructure

• Responsible for the management of the GF Brewery telecommunications network.
• Ensure GF Brewery PBX/IPT system is available and operational at all times.
• Deliver / present system concept to management.
• Ensure call access rights are properly managed to prevent unauthorized use of company’s telephone facilities.

Organize and provide users trainings 

• Elaborate user manuals. 
• Examine training needs
• Provide users training when necessary.
• Assist / advise other departments to have the best usage of the companies’ Information system

Job Requirements

Education

• Computer Science/ Computer Engineering/ Software Engineering/ Information Technology/ Information Systems Degree
• MCITP/MCSE and CCNA certificates will be an added advantage

Experience

• 3 years’ experience in a similar role.

Behavioral competencies

• Put Safety First
• Act as an Entrepreneur
• Collaborate Through Trust
• Keep it Simple 
• Learn, to improve

How to Apply

Qualified and interested candidates should send their updated CV to hk@ethiojobs.net

Only shortlisted candidates will be contacted